Ai Commercial Specialist

**Description**:
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic **AI Commercial Specialist - EU**

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The **AI Commercial Specialist** is a senior role within Sabio’s Commercial organisation, responsible for driving the adoption of Agentic AI and CX solutions across a defined geography. Acting as both commercial lead and trusted advisor, you will own regional pipeline development, influence sales strategy, and partner with Presales, Product, and Marketing teams to deliver measurable growth.

**Key Responsibilities**:

- Own the **regional AI commercial strategy**, ensuring alignment with Sabio’s global growth priorities.
- Partner with regional Sales Leaders to target enterprise accounts, drive pipeline, and influence deal strategy.
- Lead regional client workshops, discovery sessions, and executive briefings to identify opportunities.
- Work closely with Presales and Solution Engineers to validate architectures, solutions, and ROI cases.
- Provide commercial input into proposals, RFPs, and competitive bids, ensuring clarity and differentiation.
- Collaborate with Marketing on regional campaigns, events, and thought leadership to position Sabio as the **AI CX partner of choice**.
- Track, report, and forecast regional pipeline metrics, ensuring accuracy and accountability.
- Mentor and coach junior colleagues (BDRs, Associates) to strengthen regional sales capability.

**Skills Knowledge and Expertise**:

- Strong understanding of AI/automation technologies (Conversational AI, Generative AI, Agentic AI, RPA).
- Deep knowledge of CX/CCaaS ecosystems and contact centre operations.
- Familiarity with enterprise architecture, integration, and cloud adoption in AI deployments.
- Commercial knowledge of pipeline management, forecasting, and regional go-to-market strategies.
- Awareness of competitive AI/CX vendors and differentiation points.
- Understanding of cultural and business nuances across the region of responsibility.
- Proven ability to influence commercial and technical decisions at executive level.
- Excellent client-facing presentation, communication, and storytelling skills.
- Strong commercial acumen, with the ability to link AI adoption to ROI, TCO, and EBITDA impact.
- Negotiation and deal-shaping skills across complex, multi-stakeholder environments.
- Ability to balance strategic planning with hands-on client engagement.
- Collaborative leadership style — effective across Presales, Sales, Marketing, and Product functions.
- Strong organizational skills to manage multiple opportunities and priorities across a region.

**Technologies**
- AI/Automation: Conversational AI platforms, LLMs, Agentic AI frameworks, RPA/orchestration.
- CCaaS: Genesys, NICE, Avaya, Amazon Connect, Five9.
- Cloud platforms: AWS, Azure, Google Cloud.
- CRM: Salesforce (or equivalent) for pipeline and forecasting.
- Analytics and ROI modelling tools.

**Qualifications**
- Bachelor’s degree in Business, Computer Science, Engineering, or related field.
- 8+ years of experience in Sales, Presales, or Commercial roles within AI, CX, or enterprise software.
- Track record of delivering growth in regional or multi-country markets.

**Preferred / Advantageous Certifications**
- Cloud certifications (AWS Solutions Architect Associate/Professional, Azure AI Engineer, GCP Professional Cloud Architect) desirable.
- Vendor certifications in CX/CCaaS platforms (Genesys Cloud, Amazon Connect, NICE) an advantage.
- Commercial sales training certifications (e.g., MEDDIC/MEDDPIC, Challenger, Miller Heiman) highly desirable

**Benefits**:
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

**Bene