Consumer Insights Manager

**Location**: Neuilly-sur-Seine, France or Greater London, UK
**Place of work**:Hybrid

The Consumer Insights manager role sits within the Global Consumer Brand, Home & Scent team, working on home care projects for major clients, involving laundry, surface, toilet, dishwasher, and air care products.
In this role you will lead the execution of our regional proactive programs across home & scent categories to fuel the fragrance creation process with product and consumer insights. You will also be the go-to CI person in the surface, air, toilet and dishwasher space and partner with development and commercial teams to support clients’ needs in these product categories.

You will be part of an interdisciplinary team of marketers, fragrance developers, perfumers, other CI researchers and account leads based across Europe with most of your direct partners for the surface, air, toilet, and dishwasher categories located in London - the preferred site for this role.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated

**Your key responsabilities**
- Lead the planning, execution, analysis, and communication of proactive consumer insights studies for all home & scent product categories to help develop winning fragrance solutions.
- Implement CI quantitative or qualitative methodologies to explore, identify and validate consumer needs and olfactive preference, in response to key client requests for surface, air, dishwasher and toilet care products.
- Manage all phases of own research projects from start to finish: design and script studies, deliver statistical interpretation and actionable recommendations, liaise with both internal (labs, development, sales, other CI teams) and external (agency) partners.
- Build a European insights bank for the GCB, home & scent team and collaborate with other CI departments to feed and promote it.
- Monitor own projects and budgets, responsible for the invoicing process in EU for the Home & Scent CI team and help improve internal processes and standards.
- Provide ad-hoc operational support to senior CI team members.

**We bring**
- Customer-first approach, working with world-renowned brands to turn ideas and insights into impactful solutions.
- Close collaboration with experts in other fragrance metiers around the globe to drive progress.
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- Opportunities for growth and advancement for those who embrace innovation and take initiative.
- Responsibility and accountability in living company values and driving sustainable solutions.
- Supportive environment where individuals are empowered to progress and contribute to meaningful change.

**You bring**
- B.S/M.S in sensory, consumer science, market research, food science or equivalent.
- Min. 2 years of experience in consumer insights, sensory, product development, or in a research agency.
- Strong skills in quantitative data analysis, ability to interpret results through datamining and good understanding of statistics - qualitative experience welcomed but not mandatory.
- At ease with data collection systems (such as Fizz, SIMS, Compusense) and analytical tools (Excel and XLStat in particular).
- Great organisation skills, pragmatic and a hands-on attitude. Able to successfully manage multiple ongoing projects and priorities.
- Team player attitude, you have a desire to be part of a highly creative team in a fast-paced, competitive and inspiring fragrance industry.
- Very good English and communication skills to easily navigate in a global, multicultural and matrix environment.

**Our recruitment process**

**Equal opportunities commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

**About dsm-firmenich