Account Representative

As Account Representative you will be responsible for growing existing business as well as prospecting new customer opportunities. You will also be responsible for performing a variety of functions; increasing branch revenue by securing new business, developing existing house accounts with a measured cadence of customer contact, working with the client and pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.

**On Your Next Adventure, You’ll**:

- Retain and grow a customer portfolio
- Conduct monthly simple SWOT analysis and report key findings to management during monthly portfolio reviews
- Cultivate consultative, long-term relationships with contacts at varied levels, based on account complexity, with existing customers
- Be in continuous contact with customers:

- Conduct internal data analysis and pipeline reviews weekly with commercial team (Account Management, Sales, General Managers)
- Educate clients on CHR tools and technology;
- Utilize prospecting tools such as MSRT, Hoovers, LinkedIn and Data Myne to qualify leads
- Assist sales executives and support sales campaigns by providing warm leads and supporting the sales cycle and onboarding of accounts where appropriate
- Document client activity through our Opportunity Management and MDM tools
- Ability to define, develop and document business processes (SOP’s) and procedures (KPI’s) with customers
- Site Specific: Prospect for new customers, drive new sales opportunities and close business primarily over the phone
- Site specific: Collaborate with operations teams to implement new business
- Work with pricing department or carriers directly to secure pricing and submit pricing proposals to customers
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**You’re a Great Fit if You Have**:

- High School Diploma or GED
- Ability to travel 50-70%
- 2 years experience in Sales or Customer/Account management
- Passion for sales and building customer relationships
- Attention to detail and strong analytical skills
- Strong written, verbal, and presentation communication skills in English and French, including the ability to persuade, motivate and influence others
- Ability to define, develop and document business processes and procedures
- Driven, enthusiastic, persistent, confident, highly motivated and results focused
- Values a diverse and inclusive work environment

**What do we offer?**
- Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
- A fun, positive and open environment which encourages thinking outside the box
- Use and develop your language skills in our international work environment.
- Our offices speak over 26 European languages each day.
- Compensation includes a monthly salary and bonus based on personal, team performance and business growth.
- Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, ICAS and ESPP, unlimited access to training platform Percipio and GoFluent,
- Employee Assistance Program ICAS

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.