Senior Manager Customer Quality Manager

**Job Description Summary**: BD Medical - Pharmaceutical Systems is a global leader in supplying the pharmaceutical industry with innovative, high-quality, clinically proven, and customized pre-fillable parenteral drug delivery systems. Our offering includes an extensive portfolio of pre-fillable syringes, self-injection systems, safety, and shielding solutions. Our products are designed to protect, package, and deliver drug therapies and to maximize healthcare worker and patient safety.

Are you a highly motivated individual with a passion for quality management and customer satisfaction? Do you have experience in the pharmaceutical or medical device industry and possess outstanding communication and problem-solving skills? If so, we have the perfect opportunity for you

We are currently seeking a Senior Customer Quality Manager Key Accounts to join our team in France. In this role, you will be responsible for directing all BD Pharmaceutical Systems Quality Management activities for assigned key customers.

**Engagés pour la santé de demain, nous réalisons tous les possibles.**
BD est un acteur unique des technologies médicales par sa présence auprès de tous les professionnels de soin. Nous accompagnons le quotidien des chercheurs, des soignants et des patients tout au long du parcours de soins. BD compte plus de 77.000 collaborateurs et est présent dans le monde entier pour répondre aux nombreux défis du monde de la santé. Depuis 125 ans, BD accompagne soignants et patients partout, tout le temps.

**Pourquoi nous rejoindre ?**
Nous offrons à nos collaborateurs un environnement de travail international stimulant avec des défis à relever, d’exceptionnelles opportunités de partenariat avec nos clients et la possibilité de construire une carrière où la mobilité est possible.
Intégrer BD, c’est rejoindre des équipes motivées et de haut niveau, fortes d’une approche métier transversale.

**Responsibilities**
- Ensure a high level of customer satisfaction for assigned key customers in the region
- Facilitate expert-to-expert discussions between BD and the client on quality issues
- Negotiate BD's quality position with the client, if required, on quality issues
- Monitor and manage quality initiatives and issues with the applicable client base
- Proactively manage the triage, escalation and closure of priority, high risk and escalated customer complaints
- Bring the voice of the customer to BD projects and future development
- Manage issues affecting customers, prioritising quality and compliance driven solutions that meet company standards
- Negotiate contractual quality agreements where appropriate
- Lead the review and negotiation of specifications with customer(s)
- Be accountable for customer related quality issues to regional and global marketing teams
- Effectively navigate and lead change and build stakeholder engagement focused on win-win solutions

**Profile required**:

- Higher education
- Minimum 5 to 8 years' experience in pharmaceuticals, medical devices or other regulated fields (mainly GMP, GLP, GCP)
- Minimum 3 years' experience in quality assurance, quality control, quality systems and/or regulatory compliance
- Ability to communicate effectively with high-level pharmaceutical customers
- Technical writing experience required (English)
- May require up to 25-40% travel
- Courage and leadership vision
- Exceptional presentation and negotiation skills

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: FRA Le Pont-de-Claix Cedex

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