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Customer Success Growth Manager
il y a 3 semaines
We are searching for a CS Growth Manager to lead the expansion of the existing SightCall customer base in Southern Europe.
The CS Growth Manager sits at the intersec between sales and CSM and is tasked with Developing trusted relationships with customers, listening, and understanding their needs and recommending solutions to their pain points and digital transformation challenges.
SightCall is the leader in AR/AI-powered self-guided & human-guided visual assistance for global enterprises. We perform & orchestrate complex Service or Support tasks execution at scale through innovative digital experiences.
Created in 2008, we have +250 Enterprise Clients and deliver solutions across the globe (+100 countries).
**Responsibilities**
The Customer Success Growth Manager will own a portfolio of accounts across a variety of industries and sectors, and act as each customer’s trusted guide and value consultant. This includes understanding how to deliver significant return on investment for each customer, working with them to discover and implement new use cases, develop growth plans that align with their longer-term goals and strategies for implementing SightCall, and ensure growth of his/her portfolio.
- Collaborate closely with PreSales, Solution Architect, Product, and other SightCall team members to support expansion opportunities
- Position our platform as a solution to our customer’ problems and challenges, and what is needed to get them want more
- Define tailored value propositions and create detailed go-to-market plans to build pipeline and generate new growth revenue opportunities
- Generate new growth business opportunities for the company and use Salesforce to report activities and results and Provide regular updates and reports to senior management on account performance, opportunities, and challenges.
- Work closely with the rest of the CS teams for adoption and retention best practices development and execution
- Ensure customer satisfaction by responding to customer inquiries, addressing complaints, and managing escalations.
- Advocate for innovation and early adoption of new platform capabilities, to include computer vision and adaptive AI
- Understand customers’ long-term ambitions for SightCall within their organizations, and ensure internal SightCall teams have this feedback to understand ways we can continue to improve our products and services
- Develop and document detailed strategic account plan gathering Account overview & mapping, strategy & ambition, targeted departments and key stakeholders, GTM & value positioning strategy to achieve revenue targets and growth objectives.
- Develop and maintain relationships with key client stakeholders to understand their business needs and objectives.
- Monitor and analyze market trends and competitor activity to identify new business opportunities and inform strategic account plans.
- Maintain a deep understanding of the client's industry and business environment to inform strategic account planning.
There isn’t a standard mold for who we hire, but there are common qualities each member of our high-performing team possesses:
- Be curious and eager to learn from your customers
- A passion for technology and problem solving
- A desire to be part of a fast-growing global company
- Experience working or interacting with people in different industries and countries
- Attention to detail, with excellent communication and interpersonal skills
- Experience working for a SaaS software company
- A flexible approach, and an ability to operate effectively in a fast-paced environment with uncertainty and change
- Driven, self-motivated, enthusiastic and a “can do” attitude
**Requirements**:
- A proven track record of managing and growing customers in an actively customer facing role in the software industry, preferably B2B SaaS software. Minimum 3-5 years of experience of similar role.
- Experience building trusted relationships with executive sponsors and end users
- Clear understanding of software value selling and solution selling methodologies; Technical background is a plus
- Experience with GTM motions that includes sales, channel, and technology eco-systems
- Bachelor’s degree in computer science, marketing, business, or related area; MBA is a plus
- Ability to coordinate across many teams and perform in fast-moving startup environment
- Outstanding written and verbal communications skills in French and English to explain and translate complex technology concepts into simple and intuitive communications.
- Being data driven to measure results and inform decision making
- Driven, self-motivated, enthusiastic, positive, and with a “get it done” attitude
- Engaging and energetic with the team, customers, and the entire company - with an ability, clarity, and courage to communicate ideas and instructions
This position is located in Boulogne Billancourt, France.
Hybrid work model combining in-office and remote work.
