Customer Support Specialist
il y a 2 jours
As a **Customer Support Specialist**, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and helping other businesses to achieve their goals. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team (New York, Paris and remote) to efficiently identify, solve, escalate and advise our customer’s on their questions and concerns for French region.
- Prioritize customer requests through queue management
- Identify issues and find solutions that both address and delight our customer’s short and long-term needs
- Maintain and foster professional relationships with our clients from all over the world by providing excellent, world-class customer service
- Facilitate communication and product education through internal and external resources
- Improve and identify existing customer communications across internal tools and channels
- Specialize and become an expert in technical product domains such as integrations, number regulations & porting, quality or knowledge
A little more about you:
- Ideally 2+ years of experience in a customer support role
- Native level in French OR German OR Spanish is required to be able to assist our customers
- Fluent in English is required
- Excellent written and verbal communication skills
- Creative and passionate about helping others
- Exhibit uncompromising empathy
- Ability to multi-task across different platforms and forms of communication
- Willingness to work amongst multiple teams in an international and multilingual environment
- Quick thinker and a fast learner
- Ready to grow and develop your career in a fast-growing start-up
**Why join us?**
- Key moment to join Aircall in term of growth and opportunities
- Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 35+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & equity
- Generous parental leave policy
Status: Cadre
Ability to commute/relocate:
- 75009 Paris 9ème: Reliably commute or planning to relocate before starting work (required)
Work Location: One location
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