Junior Student Support Manager

**Experience **:Student / Recent Graduate
- **Related jobs **:Sales & Business Development
- **Industries **:Digital / E-commerce, Recruitment / Training
- **Remote work type **:Not specified
- **Business type **:Start-up
- **Application deadline **:The job will be removed when the position is filled

**Company Description**

**Who are we?**

Serving 4 million students and recent graduates; 80,000 businesses; and a network of 700 higher education institutions in 25 European countries, JobTeaser is now the European leader for the recruitment of young talent in Europe.
With 68 million euros raised to date, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence.
To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work.

The main mission of the Universities Team is to equip higher education institutions in Europe with the Career Center by JobTeaser, an innovative career platform that guides students and young graduates in their professional orientation and helps them find the internship and first job that really suits them.
The Career Center has become the reference career tool for major European institutions, with more than 700 using it.

**Your main mission as a Product Specialist & Support Manager?**

As part of our Support team, you will respond to requests from our students regarding the use of the platform. As a real Sherlock Holmes, you will become an expert on the product and will help them to better understand our software.
On a daily basis you will:

- Answer the questions of our students by mail.
- Improve the existing student help center by reviewing and implementing new processes.
- Work (with Marketing) on innovative ways to communicate JobTeaser's updates to our community of students.

It's a central position, where you will be in touch with many teams (Tech, Product, Salesforce Teams, etc) and it will allow you to get visibility internally and to have direct contacts with our final users.
This is a great opportunity to manage a lot of relationships with different students from different universities within an international team and a startup atmosphere

**Qualifications**

**Who are you?**
- You are in the process of graduating from a Bachelor's degree / Master's degree.
- You have excellent customer relations skills: proactivity, willingness to surprise the customer with the quality of service
- You are rigorous and have good organizational skills
- You are a pedagogue, patient and a good listener. You take the time to answer our students questions
- You have excellent communication skills, written and verbal
- You are fluent English and ideally master another European language (French, German, Spanish, Italian, Dutch)
- You are appealed to Marketing and would like to develop your skills in that field

**Additional informations**:
For this internship, based in Paris, we're looking for highly motivated people who are really keen on joining JobTeaser's adventure
Join our team in order to:

- Share our great mission that is to help students and young graduates to find the best job for them
- Be integrated in a young, international team
- Live a unique career experience in a fast growing environment, with strong growth development in several European countries

**Additional Information**

**8 reasons why (to join us)**:
A meaningful mission with a concrete impact on the new generation
An international team with more than 250 people from various countries and background
A challenging environment in which to develop and real prospects for growth.
A super flexible remote policy (possibility to work remotely 4 days a week + 1 month a year wherever you want in Europe)
A beautiful office in Paris (IXe)
A top Apple equipment
An attractive corporate life : charity actions, sport challenges, parties, business case, seminars, etc.

We could continue, but let's discuss the topic together during the recruitment process

**What's next?**
- A 30-min screening call with a member of the team to get to know you better
- An interview with your future manager to discuss about your past experiences and motivations. This interview will include a business case to test your hard skills.
- A final round with HR and N+2 to confirm the reciprocal match

Welcome to JobTeaser
Don't worry: the process can be very quick despite the different steps (2 weeks in average)