Customer Quality Manager Key Accounts
il y a 2 semaines
**Job Description Summary**: We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to encouraging an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help craft the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us
BD Medical - Pharmaceutical Systems is a global leader in supplying the pharmaceutical industry with innovative, high-quality, clinically proven, and customized pre-fillable parenteral drug delivery systems. Our offering includes an extensive portfolio of pre-fillable syringes, self-injection systems, safety, and shielding solutions. Our products are designed to protect, package, and deliver drug therapies and to maximize healthcare worker and patient safety.
**Responsibilities**
- Negotiate and approve Quality agreements and customer specifications.
- Manage Customer complaints and escalations and provide daily Customer support.
- Facilitate Customer audits and work with regional leaders and WW Quality counterparts to integrate international quality and compliance initiatives.
- Ensure customer satisfaction through effective communication and problem-solving skills.
- Mitigate the frequency and scale of customer concerns linked to product quality issues.
- Strong collaboration and ability to build relationships and rapport with senior leadership and peers with the desire to find solutions
**Preferred Requirements**:
- Bachelor's degree in science, engineering, or other relevant discipline.
- 3-5 years of experience in the pharmaceutical, medical device, or other regulated field.
- 3 years minimum experience in quality assurance, quality control, quality systems, and/or regulatory compliance.
- Strong negotiation, presentations, and communication skills to interact with senior level customers.
- Leadership and vision combined with a proven ability to work globally and form strong relationships on a cross-functional level.
- English proficiency with strong technical writing experience required.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**Primary Work Location**: FRA Le Pont-de-Claix Cedex
**Additional Locations**:
**Work Shift**:
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