Field Service Technician

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realize your career goals.
- DIADEM is a service company in the field of maintenance, breakdown and installation of pedestrian and vehicle obstacles. A structure of 10 people in the process of evolving, to support its progress and strengthen its team, we are creating a position of Mobile Maintenance Technician. Concerned about our team, we promote conviviality, well-being, dynamism and the collective._

**About the role**

The Maintenance Technician role is required to carry out field-based engineering tasks, break / fix / preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings and retail outlets to commercial properties. This role will demonstrate exemplary levels of customer service, with a commitment to a first time-fix culture to ensure the customer enjoys the best possible service experience from Diadem/Gunnebo Entrance Control to encourage potential for enhanced and repeat business. As well as being able to provide effective technical support, Service Engineers need to be flexible and have great customer service and communication skills.

**What you will do**:

- Provide field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government and retail outlets to commercial properties
- Installation of new products
- Installation, connection and commissioning
- Prevention and customer training on use
- Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
- Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
- Backup and assist the service team and other engineers to ensure most effective delivery of service provision
- Follow customer procedures to ensure efficient job closure
- Provide regular and professional communication with the call desk and management team
- Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
- Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
- Regular travel throughout France
- Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
- Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
- , the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.

**What you need to have**:

- Knowledge of electronic/electric circuitry
- Diagnosis, troubleshooting, maintenance and recommendations,
- Control of procedures and summary documents,
- Guarantee of compliance with quality assurance procedures and methods,
- Able to read and understand wiring diagrams
- Good mechanical & hydraulic knowledge
- Good knowledge of Excel, Word and Outlook packages
- Willing to train on varying new products
- Experience of working as a mobile engineer
- Excellent documentation skills
- Excellent customer service skills and a commercial knowledge and understanding
- IT skills and use of PDA / smartphone device software
- Ability to handle changing priorities and work well under pressure whilst presenting a positive image
- A strong and trusted team player
- Excellent communication skills able to listen to and empathise with customers and present a positive image of the company.
- Effective time management skills
- Ability to problem solve, to establish all the facts to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
- Able to deliver results to ensure customer calls are resolved quickly and efficiently,