Customer Support Engineer

il y a 21 heures

Bernin, France ASML Temps plein

**Context**:
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer 3 has daily interaction with customer and interfaces often with specific senior engineers/line managers of both internal and external customer.

Handles most problems on his/her own and independently executes the defined action plans for regular and irregular maintenance activities. Working independently on diagnostics and maintenance, whilst being reviewed on end results.

**Education and Experience**:

- Field Service Engineer with solid work experience. Requires BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
- Experience in semiconductor industry required.
- Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.
- Has complete knowledge on product functionality of the main modules/sub-modules.

**Responsibilities**:
**Problem analysis and approach**:
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach independently if necessary.

**Problem handovers and routing**:
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear.

Repairs

Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.

Procedures

Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.

Training / advice

Define and explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

**Process optimization**:
Provide input for improvement proposals.

**Knowledge build-up and transfer**:
Teach others on ASML products, new and installed tools, manuals, ways of working etc., maintain and broaden own knowledge.

**Coaching**:
Provide appropriate support and assistance to less experienced engineers and knowledge transfer

**Diversity and inclusion**:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

  • Field Application Engineer

    il y a 21 heures

    Bernin, France ASML Temps plein

    **Field Application Engineer (DUV)** Location: Crolles, France Degree: Master or PhD in Physics, Mathematics, Chemistry Experience: at least 5 years in semiconductor industry Team: Customer Support - Field Application - Travel: 25% travelling to customer sites Europe (France and Italy) **Introduction to the job** ASML brings the most creative minds in...

  • Field Engineer

    il y a 5 jours

    Bernin, France ASML Temps plein

    Location Bernin, France Team Customer support Experience 0-2 years Degree Bachelor Job Category Electrical engineering, Mechatronics, Mechanical engineering Travel No **Introduction to the job**: Do you like to solve complex technical issues and would you like to work in a challenging customer faced environment? If that’s a YES then you might...

  • Field Service Engineer

    il y a 4 jours

    Bernin, France ASML Temps plein

    **In a nutshell**: LOCATION - Bernin, France TEAM - Customer support EXPERIENCE - 3-7 years DEGREE - Bachelor JOB CATEGORY - Mechatronics, Mechanical engineering, Electrical engineering TRAVEL - 60% *** - Introduction to the job - Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are...

  • Field Engineer

    il y a 1 semaine

    Bernin, France ASML Temps plein

    Introduction to the job Do you like to solve complex technical issues and would you like to work in a challenging customer faced environment? If that’s a YES then you might be the highly skilled engineer who can join our team at ASML France! To make sure that you will be able to support our customers, we first start with a 3 month training program in...

  • Mps Cs Eu Field Service Engineer

    il y a 21 heures

    Bernin, France ASML Temps plein

    **Introduction** Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics...

  • Field Engineer

    il y a 1 semaine

    Bernin, France ASML Temps plein

    Introduction to the job Do you like to solve complex technical issues and would you like to work in a challenging customer faced environment? If that’s a YES then you might be the highly skilled engineer who can join our team at ASML France! To make sure that you will be able to support our customers, we first start with a 3 month training program in...

  • Development Engineer

    il y a 5 jours

    Bernin, France Edwards SAS Temps plein

    We have a great opportunity to join a growing team as a Development Engineer reporting to the EMEA Technical Centre - Project & Team leader. This role is based in Bernin, France and is part of a wider European Semiconductor team at Edwards, part of the Atlas Copco Group. **Mission*** The role of the Development Engineer is to provide / Define professional...

  • Uir System Install Engineer

    il y a 4 jours

    Bernin, France ASML Temps plein

    **In a nutshell**: LOCATION - Bernin, France TEAM - Customer support EXPERIENCE - 0-2 years DEGREE - Bachelor JOB CATEGORY - Mechanical engineering, Electrical engineering, Physics TRAVEL - 60% *** - Introduction to the job - In this position you manage and execute the mechanical installation of DUV (XT - NXT) machines and complex field upgrades and...

  • Field Service Engineer

    il y a 4 jours

    Bernin, France ASML Temps plein

    Introduction to the job ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the size...

  • Field Service Engineer

    il y a 1 semaine

    Bernin, France ASML Temps plein

    **Introduction to the job** ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the...