Field Service Engineer

**Introduction to the job** ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. As a Service engineer, you will be dedicated to the goal of making sure that our lithography systems at our customers’ sites are running smoothly, 24/7. This means working in shifts, (also nights & weekends according to a shift schedule). **Role and responsibilities** You are responsible for the repair and maintenance of the ASML systems at the customer site in Crolles. Furthermore you are responsible for the necessary transfer of know-how to the customer. In this role you need to be technically a strong engineer, but also provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. It is of high importance that you develop an ongoing relationship of trust and reliability with customers and co-workers. Your main tasks are: - Diagnose, analyze and solve complex technical problems - Ensure preventive and curative maintenance of equipment - Implement "software" and "hardware" updates - Efficiently escalate the most difficult problems to our technical experts - Develop a solid relationship with the client: technical assistance, advice and training - Collaborate on various projects within the team and the company - Most of the work is done in a clean room environment, under strict hygiene and safety conditions. Working in customer support is challenging due to the changing dynamics and pressure to repair machines as quickly as possible. But the work is also very rewarding since you work directly with the customer and the impact of your solutions delivered is directly visible and the end result is always a happy customer. **Education and experience** - Bachelor or Master in the fields of electrical / electronic engineering, industrial IT, robotics, mechatronics. - A work-experience in the industry environment would be an added-value (working directly on the machine). - You are upper intermediate (B2) in English. **Skills** Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve - and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: - Analytical mind, problem solving - Very good communication in Italian and English - Ability to work effectively in a team - Dynamic, proactive, autonomous and a great motivation to acquire new knowledge **Other information** This job requires working in a shift schedule, ensuring continuity of intervention 24 hours a day, 7 days a week alternately. You will evolve and develop within an international and multicultural group of more than 30000 employees worldwide. Extensive training will be provided (for the first year plan ~ 3 months of training in Asia) and we offer you a permanent contract. **Ingénieur Service - basé à Crolles, France** **Présentation du poste** ASML rassemble les esprits les plus créatifs de la science et de la technologie pour développer des machines de lithographie qui sont essentielles pour produire des micropuces plus rapides, moins chères et plus économes en énergie. Nous concevons, développons, intégrons, commercialisons et entretenons ces machines avancées, qui permettent à nos clients, les principaux fabricants de puces électroniques au monde, de réduire la taille et d'augmenter la fonctionnalité de leurs micropuces, ce qui conduit à son tour à une électronique grand public plus petite et plus puissante. En tant qu'ingénieur de service, votre mission sera de vous assurer que nos systèmes de lithographie sur les sites de nos clients fonctionnent de façon optimale, 24h/24 et 7j/7. Cela signifie travailler en équipes postées (également les nuits et les week-ends selon un horaire de travail défini). **Rôle et responsabilités** Vous êtes responsable de la réparation et de la maintenance des systèmes ASML sur le site client de Crolles. Dans ce rôle, vous devrez fournir à nos clients un travail de qualité en utilisant vos compétences aussi bien dans la communication que dans la résolution de problèmes techniques. Il est très important que vous développiez une relation continue de confiance et de fiabilité avec vos clients et collègues. Vos principales missions seront: Diagnostiquer,