Warehouse Manager

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

ManoMano, a leader in the DIY and home improvement marketplace, is on an exciting journey to enhance our logistics and transport operations across France and Europe. Since launching our first warehouse in France in November 2018, followed by strategic expansions in Spain and Italy, we are committed to providing exceptional fulfillment services to our sellers. Our warehouses are designed to streamline the order process—from storage to picking, packing, and shipping—ensuring timely deliveries to our valued customers through select carriers.

Position Overview: We are seeking a dedicated and dynamic individual to join our warehouse team at Châtres (77000). In this role, you will be required to travel to the warehouse at least three days per week.

**Key Responsibilities**:

- ** Operational Excellence**:Oversee day-to-day operations with our logistics partners to ensure the highest quality in order preparation and fulfillment.
- ** Quality Management**:Ensure inbound quality and stock accuracy on behalf of our merchants. Monitor the outbound quality to guarantee the best customer experience.
- ** Carrier Coordination**:Efficiently coordinate carriers on site for optimal performance.
- ** Performance Reviews**: Organize and manage weekly, monthly, and quarterly business reviews with our logistics partners.
- ** Cost Management**:Analyze monthly warehouse costs and identify opportunities for improvement, collaborating with stakeholders for implementation.
- ** Customer Support**:Collaborate with our Customer Service team to resolve any customer issues promptly.
- ** Site Improvement**: Own the site improvement roadmap and utilize additional resources, such as the operations excellence team, to drive progress.
- ** Process Enhancement**: Innovate and develop new processes to expand the diversity of products handled in our 3PL logistics system.

**Your Missions Include**:

- Building strong business relationships with logistics partners
- Managing daily operations and addressing litigations, escalating issues as needed
- Developing a robust performance management system by identifying new KPIs
- Conducting ad-hoc analyses to uncover opportunities for improvement in safety, quality, and costs
- Anticipating and mitigating future challenges in line with our growth trajectory
- Contributing to the development of a responsible supply chain

**Preferred experience**
- Degree from a top university or business school
- 3-5 years of experience, including at least 2 years in a logistics management role
- Understanding of Lean Manufacturing principles
- Strong analytical skills and a business-driven mindset
- Autonomy, rigor, curiosity, and a passion for innovation in eCommerce/Marketplace
- Proficiency in French and English