Guest Service Center Agent

il y a 2 semaines

Paris, France Mandarin Oriental Hotel Group Temps plein

**Mandarin Oriental Lutetia, Paris is looking for a Guest Service Center Agent to join our Guest Service Center.**

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

**About the job**

Based at Mandarin Oriental Lutetia, Paris within the Front Office Department, the Front Desk Agent is in charge of welcoming guest in hotel.

**As Guest Service Center Agent, you will be responsible for the following duties**:

- Manage guest requests via software or phone; redirect to relevant departments if necessary.
- Take restaurant reservations and process prepayments; sell and manage special event payments (e.g. New Year’s Dinner, Easter Eggs, Christmas Yule Log).
- Provide general information about the hotel and assist guests at the business center, including billing for admin services.
- Update guest profiles and team information materials regularly.
- Uphold the Mandarin Oriental Group values and maintain Forbes and LQA service standards.
- Act as an ambassador for Saint-Germain-des-Prés and the Rive Gauche, promoting their spirit throughout the hotel.

**As Guest Service Center Agent, we expect from you**:

- Your interpersonal skills, active listening, and enthusiasm are true assets for this role.
- Fluency in English and French is required, along with a third language.
- A previous significant experience as a front desk agent is preferred.

**Our commitment to you**:

- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

**Our local benefits**:

- 13th month bonus
- 100% public transport reimbursement
- €45 Uber credit after the last metro
- Sustainbale mobility package
- Staff cafeteria
- 70% coverage of the health insurance premium

**We’re Fans. Are you?

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