Customer Experience Representative
il y a 6 jours
We are looking for a German native speaker to join our team on a Tuesday-Saturday shift, based in our Paris office.
**As a Customer Experience Representative, you will**:
- Ensure that clients’ questions and problems are addressed properly and in a timely manner.
- Handle challenging customers and escalate complex issues outside of the department when necessary.
- Report, analyze and resolve system and operational issues that impact clients.
- Grow client relations and work closely with the tech team to identify bugs.
**What will contribute to your success**:
- Fluent in German and English
- Customer focused
- At least a first experience in customer management focused on retention
- Experience in Customer Success, Customer Service or Customer Support
- The ability to jump right into a fun and relaxed office culture
- SaaS experience is a plus
**What we offer**:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work's council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package for international talents
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
- ...and more
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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