Senior Client Services Manager

So, what does a **Senior Manager of Client Services** really do? Think of yourself as someone who will be supporting today's fastest growing companies to scale their domestic and international operations, so not just anyone is qualified for this position. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So, come on, now we need your full concentration because it's time to imagine what it's like being a Client Services Sr. Manager. Imagine yourself going to work with one thing on your mind: that every campaign is different, challenging, and ultimately rewarding as you monitor your team's growth. In addition to client success, you will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives. As you tackle your new tasks for the day, you know that it will lead to one thing: you will impact and witness first-hand the company's annual revenue goals of 100% revenue growth year after year. **Responsibilities**: As a Client Services Sr. Manager, you will manage with autonomy one strategic campaign and up to three non-strategic accounts, both new and existing, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance. - In terms of client management, you will also conduct weekly/monthly/quarterly business reviews. You will also report the progress/activities to/from clients and facilitate communication between internal teams regarding client needs. You will conduct face-to-face meetings with clients, wherever they are, to effectively manage the accounts with an ultimate aim of becoming a trusted partner for clients. With this, you need to understand their needs, desires and what is important for them to succeed. - In terms of financial management, you should achieve annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance. You need to grow headcount, revenue and margins on accounts. As needed, lead contract negotiations during the lifecycle of the contract. - In terms of communication, you need to be able to charm and influence people across the world. You will also provide actionable feedback for improvement/course correction internally and externally. You must also be comfortable in influencing across teams/stakeholders. You will also professionally present to groups and 1/1 and host engaging client visits. In terms of operational management, you will demonstrate an attitude where they roll-up-their-sleeves and handle issues that arise. You will also achieve the expectations of the team's contribution to the Contractual KPIs for each account. You will also reach the Customer Satisfaction Score of 8+. You will be responsible for administration of internal/external reporting requirements. - In terms of strategic management, you will strategize with clients to ID opportunities for growth. You will lead the internal team to ensure we have focus on long and short-term objectives. You will identify risks and provide solutions that allow for innovation and change. You will brainstorm with management/peers for best practices. You will also continuously drive performance enhancement and drive real value initiatives for clients. **About TaskUs**: ***TaskUs is the fastest growing tech-enabled business services company in the world, delivering customer support, content moderation and AI services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work", USA Today's "Best Company Cultures" and "Best Companies for Women" by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. "500 Fastest Growing Private Companies in America" for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world's largest private equity firm, Blackstone and as of June 2021 is publicly listed on the Nasdaq (TASK). TaskUs currently has over 45,000 employees and offices across the U.S., Philippines, India, Taiwan, Mexico, Ireland, Greece + 5 more countries. **DEI**:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us TaskUs is an Equal Opportunity Employer