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Senior Renewals Manager
il y a 2 semaines
**Job Category **:Customer Success Group
**Job Details**:
The Salesforce Renewal Manager is responsible for a portfolio of renewal contracts in an assigned territory. We craft strategic partnerships with internal collaborators such as Sales and Customer Success to secure every renewal. We also minimize financial attrition, locking in the most favorable terms, identifying growth opportunities and pass insights back to the business. Renewal Managers are responsible for ensuring that their customers are set up for success while improving the financial results for Salesforce.
**Responsibilities**:
- Develop and implement win/win negotiation strategies for medium and large account contract renewals that improve contract value while protecting and enhancing customer trust.
- Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
- Improve account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. Own, drive and manage the renewals process in collaboration with the account team.
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to timely closure.
- Provide executive management with complete transparency to renewals and solicit executive involvement as required.
- Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies.
- Follow and implement standard methodologies for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.
- Engage in strategic account planning with key collaborators across the business to ensure accountability across teams. Acts as a Renewals brand ambassador.
**Required Skills/Experience**:
- Proficiency in French in addition to English
- Proven success in Renewals with a strong focus on negotiating contracts.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level.
- Experience negotiating sophisticated multi-year contracts.
- Strong process management, financial savvy, and adherence to policy
- Strong customer management skills, including soft skills. Ability to demonstrate a strategic attitude to enable persuasive conversations with customers
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- LI-Y
**Accommodations**:
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