Renewal Account Specialist
il y a 12 heures
**Discover Trend**
**Discover You**
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity.
We are looking for a dynamic, customer focused and motivated individual to take on the exciting opportunity to manage our existing customer base
The Enterprise renewals team have a primary focus on ensuring our customers renew on time and increase customer value.
We encourage growth and development and will work with you to help you gain a successful sales career within Trend Micro. Join our energetic & diverse sales team today
**The Role**:
- Managing our installed customer base, engaging with our customers on the renewal of their products/services and driving the renewal opportunities.
- Issuing renewal quotations in a timely manner ensuring the customer has correct pricing in advance of their renewal due date.
- Managing escalations through collaboration with various functions (support, sales etc.) for our Enterprise customers
- Identifying any potential customer with a churn risk and collaborate with the relevant internal teams to remediate and ensure a successful renewal.
- Driving retention rates & growth, achieving renewal revenue targets on a quarterly/yearly basis.
- Collaborating closely with account managers, sharing with them updates on the customer and engaging them when customer has additional projects ongoing.
- Proactively engaging with channel partners working closely with them to close renewal business.
- Building strong relationships and complete regular account reviews with our distribution and channel partners ensuring there is a collaborative approach to managing our customer base.
- Generating quarterly reports providing general customers insights, revenue achievements and other observations for the Enterprise customer base.
- Achieving renewal numbers & forecast with accuracy
**About you**:
- You have strong communication and negotiation skills and can confidently take ownership of your territory.
- Empathetic, positive attitude with a desire to help our customers reach their goals
- You can effectively manage your time and successfully manage your pipeline as well as accurately forecast revenue using our CRM tools.
- An extraordinary teammate with the capability to work within our high-energy sales team environment and have a desire to work in collaboration within the team for broader success.
- Experienced in sales, ideally with a channel environment in the software or technology industries
- Experienced in managing an installed customer base
- Well organized, with effective time management skills
- Positive and professional communication skills as well as excellent presentation skills
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
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