Technical Solutions Engineer, Networking

Google welcomes people with disabilities.

**Minimum qualifications**:

- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- Experience reading or debugging code in Java, C, C++,.NET, Python, Shell, Perl, or JavaScript.
- Ability to communicate in English and French fluently.

**Preferred qualifications**:

- Experience troubleshooting network infrastructure devices.
- Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues.
- Experience with SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
- Knowledge of Linux/Unix or Windows systems at a system/network administrator level.
- Knowledge of networking fundamentals (e.g., TCP/IP, routing, VLANs, load balancing, etc.).
- Knowledge of basic web technologies (e.g., HTTP, DNS, TCP, etc.).

**About the job**:
As a Technical Solutions Engineer, you will manage customer challenges in addition to providing level two support to our other Support teams. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You'll help drive business growth of Google Cloud by recognizing and advocating for our customers’ challenges.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high-quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.