Quality Manager

Created in 2009, **ESSP**is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance**(CNS) services, among which, the main one is, the **EGNOS service** (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).

In ESSP we are looking for a:
**QUALITY MANAGER - (F/M)**

We are looking for a **Quality Manager** who, in collaboration with the management team, will be in charge of **defining and implementing a quality policy adapted to the company's strategic objectives, and a management system that complies with applicable standards and regulations. Furthermore, the Quality Manager will contribute to activity and cost estimates concerning Quality topics in pre-sales campaigns.**

For these activities, we are looking for someone with at least **5 years’ experience in Team Management in quality domain and 5 years in space or aeronautics domain**with a **very good level of English** (minimum B2).

**Your main responsibilities/activities will be**:
As Team Manager, you will ensure the leadership and coordination of the Quality team, follow the workload plan, ensure the proper adequacy of resources within your scope, and monitor activities.

**Quality Policy**:define and implement the company's quality assurance policy, in line with the company's strategic objectives.

**Management System**:

- Support and improve the company's management system compatible with the various services provided by the company. The main services EGNOS and IRIS are also certified by EASA: European Union Aviation Safety Agency,
- Ensure the maintenance of the certification of the management system to the ISO9001 standard: preparation/coordination of the yearly ISO9001 audit, in coordination with cybersecurity team for ISO27001.

**Awareness and Quality culture**:

- Raise awareness of the company to the importance of quality and customer satisfaction,
- Coordinate the planning and execution of all awareness on key topics of the company.

**Audit**:

- Responsible for the preparation/execution of the company's yearly audit plan, in coordination with the Certification Responsible and the Chief Security Officer. This plan covers the following areas: quality, security, safety and export control.
- Functionally lead a team of internal auditors covering the above-mentioned areas.

**Compliance with customer requirements**:
In accordance with the quality assurance policy ensure the operation and continuous improvement of:

- The company's documentation management processes and tools,
- Processes and tools for managing requirements and the traceability of their cascade internallyand in the supply chain,
- Processes and tools for configuration management of the company's various assets or those owned by our customers according to their requirements (hardware, software, document assets),
- Quality assurance processes and tools for software development, in accordance with DO-178, DO-278, ED109 standards. Ensure functional responsibility for the software inventory tool (SWIFT),
- Processes and tools for the management of changes to the organizational and/or functional system: coordination of impact analyses and Change Control Boards by a member of your team,
- Project/product operational quality activities:

- Control plans,
- Inspection and verification activities according to control plans,
- Management of customer deliveries according to the formalism in force.
- Anomaly management processes and tools:

- Lead of anomaly monitoring committees by the quality engineers of your team,
- Functional responsibility for anomaly management tools (OCRe): maintenance, evolutions, access rights management.

**Continuous improvement**:

- Set up and improve processes and tools for managing non-conformities and corrective actions,
- Be a leader with your team in activities to resolve findings from audits (EASA, ISO): root cause analysis in a multi-business team, definition and implementation of corrective and preventive actions, verification of the effectiveness of these actions,
- Set up methods and tools for continuous improvement (Lean, Six Sigma, Kaizen, Business Process Re-engineering),
- Set up methods and tools for analyzing the company's KPIs.

**PROFILE**:

- Knowledge of quality standards (ISO 9001) and management systems
- Ability to manage a team and effectively organize cross-functional activities
- Initiative and proactivity
- Leadership and influence in change management
- Autonomy, combined with the ability to escalate major issues
- Ability to summarize, organize and be rigorous
- Very good level of English (B2-C1) - CECRL
- Knowledge of European and EASA regulations would be a plus

**JOB SPECIFICATIONS**:
Engineering degree in quality or equivalent

Available for **punctual travels** mainly in Europ