Customer Support Administrator

The Customer Support Administrator (CSA) performs various administration tasks related to service and spare parts delivery. Tasks are performed in a professional, efficient and timely way following Marel processes and standards. The CSA work in close cooperation with Customer Support Coordinator, Customer Care Manager and Spare Parts Coordinator.

Primary focus of the CSA is to ensure effective invoicing of Service related activities and spare parts. This includes, preparing invoices, ensure invoices are send, follow up invoices, support answering questions related to invoices and mange credit invoices as needed. The CSA can also manage transport of parts when required.

**Main tasks**
- Complete all invoicing activities for spare parts sales and service visits, including labor and expenses, for both intercompany and customer direct billing
- Update cases and work orders as required by global processes after invoicing is complete
- Complete the necessary updates in customer portals as required
- Communicate invoicing discrepancies and support in resolution when applicable
- Process credit invoices as needed and approved
- Support the Customer Support Coordinator, Customer Care Manager and other internal stakeholders in regards to customer enquiries on invoices
- Manage transports of parts when required

**About you**
- Education in business administration or similar education and/or experience
- Experience with ERP system (DAX or SAP) and/or CRM systems (Salesforce / ServiceMax)
- Knowledge of Service Admin processes and ideally worked in a Sales / Service environment
- Appreciation of commercial service and business development
- English skills, both written and verbal
- Experience with and comfort working in multi-cultural, multi-discipline organization is an advantage

**Offer**

Working at Marel means working at a multinational with many chances to develop yourself, take responsibility and show initiative. We offer an exciting job with a representative base salary, attractive secondary benefits in an international atmosphere that supports the company’s vision, and exhibit Marel’s core values Unity, Innovation and Excellence.

**Interested?