Customer Support Coordinator

**This is a temporary position for 6 months**

As Marel continues to grow, we have an opportunity for someone to join us as **Customer Support Coordinator.** In this role, you will be the key customer representative and point of contact for customer enquiries and requests. The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfillment of the customer’s request. You will do that by strongly engage with customers and proactively communicate throughout the customer journey.

As **Customer Support Coordinator, **you should also pro-actively work to provide and promote service solutions and spare parts to the customers. You will ensure an aligned approach to the customer, proactively driving customer satisfaction and sales of services and parts. This includes preparing, conveying and following up on proposals as well as preparing and following up on execution of service events. You will eventually follow up with the customer to ensure they are satisfied and capture any issues or shortfalls throughout the process and feeds back to the relevant function suggestions for improvements.

**Main Tasks**
- Receive and process customer requests for service and spare parts
- Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
- Close dialogue with customer to understand needs and urgency of requests
- Gather information, prepare and communicate quotations for service solutions and spare parts
- Follow up on outstanding quotations and processes order confirmations from customers
- Register service requests and check entitlements
- Answer the request when possible, and when needed direct the request to the right function in Marel
- Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
- Ensure the customer is totally satisfied by engaging strongly with him through customer journey

**Skills and Abilities**
- Excellent communication skills and ability to work in a multi-discipline team environment
- A naturally outgoing individual with a profound ability to interact with customers and teams alike
- Ability to build trust and lasting relationships with the customers
- A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
- Ability to execute agreed tasks and deadlines against performance criteria (KPI)
- Education in business administration preferred
- Knowledge of customer service processes and preferably worked in a Sales/Service environment.
- Experience of using ServiceMax and PLM is an advantage
- Excellent communication skills in English and French

**We offer**

We offer you the opportunity to develop yourself. This starts on you first day. You will receive an extensive, well-prepared onboarding period and on an annual basis, you will create a personal development plan so your professional and personal development are always top of mind. Our informal culture offers you the opportunity to take your own responsibilities and show initiatives.

**Interested?**

If this sounds like the right opportunity for you, please do not hesitate to click on “Apply” and include your resume

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