Information Management Assistant

**Duties**:
The incumbent serves as the IT Training Coordinator for the Joint Missions to France, supporting two embassies, two consulates, and three American Presence Posts. Additionally, as an IT Systems Administrator, s/he also plays a key role in managing Department of State information systems and resources.

As a Training Coordinator, s/he is responsible for developing the IT Training Program the Joint Missions to France 700+ user community. S/he develops an annual training plan, creates and implements training assessments, drafts training modules and training materials and conducts both classroom and virtual trainings. S/he also seeks to improve user IT proficiencies through the maintenance of an electronic instructional library consolidating both available resources and material created by the Trainer.
- Please make sure you enter ALL your work experience(s) and education and ALL your languages (including your native language). Attached Curriculum files **will not **be considered.
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**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE: Three years experience with at least one year working in an IT field including the creation and implementation of training modules in IT or any other field and at least two years in a customer service environment.

JOB KNOWLEDGE: The applicant must be familiar with at least basic training classroom pedagogy (objectives, creation and implementation of modules, classroom management). Good knowledge of Windows PC and Server operating systems, Active Directory, and the Microsoft Office suite. Familiarity with IT security best practices.
- Education Requirements:
At least two years of post-secondary education (diploma required).
- Evaluations:
LANGUAGE (THESE WILL BE TESTED): English and French: Fluency required. The incumbent may have to do some translations.

SKILLS AND ABILITIES: Ability to discern and analyze training needs. Ability to analyze and develop solutions in response to customer inquiries. Very good interpersonal and customer service skills. Ability to work cooperatively in a team environment. Ability to learn IT concepts quickly. Ability to juggle competing priorities

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.