Information Management Assistant

**Duties**:
The incumbent is the IT Manager solely responsible for the daily operations and analysis of the Consular information systems network. The incumbent fully supports all Consular operations (visas and passports) and is responsible for the Consular Network (LAN) including all US embassy hardware and software installations, servers, and PC maintenance. S/he provides training and support to users in a very demanding environment. S/he a ls o provides on-the -job training and mentoring to an Assistant systems administrator for some specific operations. The CA IT Manager works with the Information Systems Officer (ISO), the Consul General (Head of the Consular Section) and the CA Support desk in planning and procuring all hardware and software in support of CA systems.

S/he installs, maintains and troubleshoots all consular servers and manages consular Exchange mailboxes The incumbent mu st be able to accurately describe problems and to coordinate between various program offices in Washington DC in order to resolve and isolate problems The Consular Systems Manager also reviews all new software releases from the Department, by analyzing and testing 1h e packages before implementation. Analyzing and testing before implementation minimizes the chances of negatively impacting the performance of consular employees.

The Consular Systems Manager is responsible for developing system backup strategics to protect data integrity It is the incumbent's responsibility to ensure a reliable backup strategy is implemented, and to document recovery procedure s. The incumbent is also responsible for coordinating along with the American ISO, the offsite storage of critical data for catastrophic recovery procedures, and to contribute to the ISC IT contingency planning for off-site emergency operations.

The Consular Systems Manager is in charge of maintaining, troubleshooting and solving all problems relating to hardware, software and communications services for any consular equipment established for the user of consular customers in the waiting area This equipment utilizes a separate network and requires additional security measures to ensure no external entities, including consular customers, compromise the systems.
Procurement, Inventory, Installation and Management of Hardware and Software.

The incumbent also has system security, telecommunications, reporting, and planning responsibilities.

This description does **not** include all the duties and responsibilities for this position.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE: Three years of progressively responsible experience in the IT field. Including two years of progressive experience in LAN / WAN Systems, Windows Server, Microsoft Exchange and Microsoft Office
- Education Requirements:
Mandatory: Two years of post-secondary education in an Information Technology field.
- Evaluations:
LANGUAGE:
English - Good Working Knowledge in Speaking/Reading/Writing. This will be tested.

French - Good Working Knowledge in Speaking/Reading/Writing. This will be tested.

SKILLS AND ABILITIES: The ability to work independently and be resourceful is a must in order to solve IT problems and in setting objectives. The incumbent must be able to work in the user environment and pass on technical information to non-technical staff. Ability to lift up to 40 lbs.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in France may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty servi