Emplois actuels liés à Customer Success - Paris - Sociabble
-
Customer Success
il y a 3 semaines
Paris, Île-de-France Combo Temps pleinÀ propos de nousChez Combo, nous croyons que la clé de notre succès repose sur la formation continue et l'accompagnement de nos équipes Customer Success et Sales. Nous mettons un point d'honneur à renforcer les compétences de chacun pour garantir une expérience client de qualité et des performances commerciales optimales.Dans cette optique, nous...
-
Customer success
il y a 1 semaine
Paris, Île-de-France Demo mag Temps pleinDescription de l'offre d'emploi Offre d'emploi : Customer Success chez Demo MagNous recherchons un professionnel passionné pour rejoindre notre équipe Customer Success chez Demo Mag. En tant que membre clé du département Customer Success, vous serez chargé de garantir la satisfaction et la fidélisation de nos clients.Assurer une communication...
-
Customer Success Manager
il y a 7 jours
Paris, France Tellent Temps pleinOverviewAs a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent’s products and supporting their broader HR strategy.This role...
-
Customer Success Specialist
il y a 2 semaines
Paris, France Payflows Temps pleinAI is rewriting how enterprises run. Payflows is the platform making it happen. The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations. Payflows is building the AI-native Finance OS for enterprise — connecting every process, person, and system so...
-
Customer Success Manager
il y a 2 semaines
Paris, France Zscaler Temps pleinCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
-
Customer Success Manager
il y a 7 jours
Paris, France Shipup Temps pleinAt **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...
-
Customer Success Manager
il y a 1 semaine
Paris, France Betty Blocks Temps pleinAbout the team The Customer Experience team currently consists of 7 team members. The team’s mission is to evolve into a proactive, data‑driven Customer Success organization that drives product adoption, increases retention, and continuously improves the customer experience. As a CSM, you will collaborate cross‑functionally with Account Management,...
-
Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Vizrt Temps pleinThe Customer Success Manager will be responsible for ensuring our customers and partners are receiving a world class post sale customer care and technical service program. Our growth strategy is underpinned by successfully pivoting to a recurring offering with our existing and new products. The CSM team is crucial in establishing the relationship between...
-
Customer Success Manager
il y a 2 semaines
Paris, France Sekoia SAS Temps plein## Job DescriptionAre you motivated by a new challenge in the world of **cybersecurity**By joining 's Customer Success team, you'll be trained to use our tool and become a key element at **the heart of our customer relations**. You'll have your own portfolio of customers, whom you'll support from onboarding through to renewal. You'll be able to help our...
-
Customer Success Operations Manager
il y a 7 jours
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
Customer Success
il y a 2 jours
**Company Description** What if companies had truly informed, engaged, and influential employees?**
This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.
11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.
International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.
Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.
**The perfect match?**
You will thrive at Sociabble if
- You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
- You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
- You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
- You like international, transparent environments where everyone can learn and be heard.
It is in the Customer Success team that a permanent position is vacant:
As a Customer Success - Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.
You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT ) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.
Your role is structured around four strategic pillars:
**Account management**
- Responsible for growing financial revenue by securing renewals and identifying growth opportunities
- Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
- Manage the entire sales cycle amongst existing clients, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals
**Strategic advisory**
- Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR ), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
- Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
- Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders
**Driving Sociabble deployment & adoption**
- Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
- Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
- Relay client feedback to the Product teams to contribute to platform improvements
- Proactively suggest internal process enhancements to optimize the customer experience
**Inspire, manage & share knowledge**
- Coordinate with the Digital Project Manager, ensure a clear division of responsibilities and create an efficient, dynamic working environment
- Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients
**Qualifications** Qualifications**
**_Education & experience_**
- University degree in commercial, digital, or engineering fields
- 4+ years of hands-on experience as an Account Manager with project management exposure
- 3+ years of experience handling international EMEA clients
**_Sales & account management expertise_**
- Strong background in long and complex sales cycles, using various methodologies
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
- Full sales cycle experience: renewals, upsells, cross-sells, and negotiations
**_Languages & work Style_**
- Fluent in French (C2) and English (C2) - mandatory
- Highly autonomous, self-motivated, and results-driven
- Strong team player, able to collaborate e
