Client Manager

**SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.**

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We are recruiting for a Senior Artwork Coordinator/Project Manager to join our team in Paris. This is a hybrid role.

You will act as a representative of SGK ensuring a first-class service is consistently provided with professionalism, enthusiasm whilst in alignment with client culture. To show responsibility for delivering the highest quality product and ensuring the most efficient solutions are consistently supplied to the client.

Good knowledge of print in an FMCG environment is essential.

You must be fluent in English and Italian.

**JOB RESPONSIBILITIES**:
**Project Management**
- Responsible for gathering, managing and coordinating new and updated graphics & packaging projects for the client’s brand portfolio.
- To co-ordinate the pack change process for all projects for the Client, including packaging artwork, artwork amends, repro, proofs and all services provided by SGK.
- Manage and maintain project and job status trackers.
- Communicate key milestones and critical path timelines where applicable to all key stakeholders.
- Escalate as appropriate any risks to critical path timelines.

**Briefing & Approval Process**
- Collate ‘accurate’ briefs and submit to production centre.
- Collate amends and brief to production centre.
- Co-ordinate and lead pre-artwork meetings with support of technical manager where appropriate. Collate and distribute minutes and actions.
- To advise on print and technical feasibility on all assigned projects with the direct support of the SGK Print Technical Team and Operational Teams.
- Co-ordinates press attendance where applicable with the SGK Print Technical Team.
- To ensure the overall requirements of the client are clearly understood, and that appropriate actions are taken to deliver the highest levels of service possible.
- Support the control and development of brand consistency and print feasibility on behalf of the Client along with the SGK Print Technical Team and Operational Teams (Client Services and Production).
- To be responsible for getting approval of jobs from each relevant client department before release of fully approved files.

**Relationship Management**
- To build, maintain and develop effective & positive working relationships across the client, and print supply chain becoming a trusted advisor and enabling first class service.
- To fully understand and appreciate client’s culture, reflect this in behaviour and ways of working.
- To build and maintain an on-site relationship with the relevant marketing team and supporting departments with support of designated Account Director.
- To represent SGK professionally at all times at all levels of management within the client as required, including (but not exclusively) project briefings and non-conformance investigations.
- To identify areas for continuous improvement within the client and SGK processes, recommend robust and appropriate actions, in close association with the Account Management and Operations Teams.

**Technical Skills**
- Manage Client/printer relationships
- E2E Account/Project management, facilitating and attend regular client and printer collaboration calls. Engage in client’s project kick off meetings to provide technical consultation
- Provide technical input as part of studio briefing
- Creation & management of studio briefing/cost estimate/invoicing
- Business travel/ print trials press attendance
- Manage print specs, Epson profiles.
- Manage proofing output
- Post print analysis
- Colour management & liaise with Colour Lab

**ADDITIONAL RESPONSIBILITIES**:
**QUALIFICATIONS / REQUIREMENTS**:

- Excellent organisational skills and logical approach.
- Demonstrate strong project management skills.
- Remains calm under pressure.
- Strong knowledge of FMCG print processes and packaging materials so as to understand the limitations and/or restrictions faced by designers.
- Attention to detail.
- Experienced in using Microsoft Office.
- Some experience/knowledge of Adobe products
- Experience/Knowledge of working with FMCG brands.

**Personality/Work Style**:

- Proactive, self-starter; able to work independently/autonomously.
- Appreciate cultural sensitivities.
- A good listener and able to demonstrate strong empathy skills.
- Strong process orientation.
- Capable and effective leader, who displays collaboration and teamwork.
- Strong and commanding presence internally to facilitate in driving results for client demands.
- Excellent project manager who can navigate relationships at all levels within the client environment.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employmen