Team Lead Collections

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

**Responsibilities**:
Oversee FBL Cluster day-to-day activities within the onshore and offshore collections teams to monitor and achieve monthly performance measurements of all accounts.
Manage and work closely with Account Handlers, Operations, and all Profit Centres to ensure all targets are met.
Manage all credit controls and reconciliations across broker accounts.
Work with O&S, profit centres, Claims, ICO and Reinsurance teams to improve processes to achieve better results through reconciliation for all accounts.
Monitoring targets for the team, to ensure that they are in line with objectives.
Monitor problem accounts through to resolution assisting Client Contacts, Profit Centres and Brokers when required.
Monitor and review statistics to ensure Cash movement and receipt of payments comply with KPI’s targets.
Ensure that all un-reconciled cash items are under query, within one month of receipt of payment.
Ensure efficient daily staff supervision, training any new staff on all systems used within assigned area.
Approving and authorising payments transactions and all adjustments and Write Off
Maintain regular meetings with PCMs to review Profile status and agree appropriate actions for ongoing \ potential queries with programme.
Closely monitor FAS5 process, approve & authorise all write offs within approved limits.
Supervise Vilnius BPO performance and handle daily communication and relationship.
Undertake any other duties \ projects as appropriate within the competence, as required by the direct manager.
Optimize cash process to ensure clearance and efficient impact on AR portfolio.
Handle broker relationship and regular visits with third party stakeholders.
Prepare and present Monthly Credit committee and attend weekly Team and Management meetings.
Perform Mid Term and Yearly Staff Appraisal’s and employee performance management process.
Key Experience
Background in money management and credit analysing (working in insurance industry will be advantage).
5+ years’ experience in supervising and managing team.
Ability to work with and achieve set targets within specific time frames.
Key Capabilities
**Language requirements**: proficient in French and English.
Highly organized with strong ability to handle multiple priorities, organise work and meet submissions and deadlines.
Strong team leadership, with the ability to direct and motivate staff.
Effective communication skills with internal / external customers at all levels including senior stakeholders.
Attention to detail and commitment to quality.
Collaborative team-player.
Always looking for continuous improvement.
Strong administrative, numeracy and personal organisational skills.
Able to work under pressure and to meet strict deadlines.
**Reporting Lines**:
The Team Leader will report to the EMEA & UK Collections Head
LI-AIG
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
**Functional Area**:
FA - Finance
**Estimated Travel Percentage (%)**: Up to