Account Manager

**Description de l'entreprise**
Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

To create a unique Expeditors customer experience through total ownership of and accountability to:

- Understand global customer's profile, needs and expectations.
- Retain existing business and continuous pursuit of global business development
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

**Description du poste** Vos missions principales**:

- Retention & Development of identified existing customers.
- Gain deep understanding of customers’ business model, supply chain and strategy and decision-making process.
- Seach for continuous improvement with existing customers & bring value adds to their supply chain.
- Communicate & Collaborate with Expeditors Network to maintain customer, identify & increase business opportunities on existing customers.
- Manage client profiles and timely updates on the CRM.
- Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources.
- Manage your customer account planning and drive your account strategy with all internal stakeholders.
- Reporting & KPI management.
- Management of Business Reviews: lead structured review sessions with customer to assess strategy, priorities and operational performance.
- Support on operations process review. When needed, support AR (accounts receivable) collection.

**Qualifications** Qualifications**
- Degrees in international studies, business development or related fields. Studying in supply chain preferred.
- Oral and written proficiency in the French and English language
- Proficient in MS Office and CRM Software
- Proven work experience in account management and business development

**Compétences recherchées**
- Strong problem solving, organizational, and interpersonal skills
- Strong rapport and relationship-building focused
- Strong presentation skills and analytical skills
- Skilled in negotiation, persuasion and stakeholder management
- Self-motivated with ability to work in a fast-paced and constantly changing environment
- Sense of urgency for goal achievement & Timeliness and accountability for results

**Informations supplémentaires** Pourquoi nous rejoindre ?**
- Structured on-boarding program, Training and Personnel Development Program.
- Grow opportunities within the company
- Employee Stock Purchase Plan
- Salary structure: Base salary + Commission - Monthly paid commission without maximum.
- Paid Vacation, Holiday, Sick Time - 25 days legal holidays in France + RTT
- Health Plan: Medical
- Life Insurance
- Lunch pension - Swile
- Employee Participation