Critical Environment Program Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a
**Critical Environment Program Manager.**

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I
**Critical Environment Program Manager**, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
As a successful CO+I
**Critical Environment Program Manager.**,
**your success will be measured by**:
**_Data Center Operations_**
- Ensures compliance with data center business units and service-level policies.
- Engages with appropriate teams and resources to execute tasks or projects.
- Manages programs associated with area of responsibility.
- Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
- Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
- Participates in Root Cause Analysis (RCA) process as appropriate.

**_ Service Delivery_**
- Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
- Reduce high-impact and human-error Critical Environment (CE) incidents year over year
- Deliver on cost/energy efficiency initiatives
- Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
- Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
- Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
- Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
- Work with regional and global peers to share and build best practices across the entire datacenter portfolio

**_ Data Center Work Environment_**
- Shares best practices; assists others in learning role, process, procedures.
- Provides mentorship across data centers for specific expertise.
- Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
- Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
- Suggests improvements in implementation based on depth of understanding.
- Contributes to a positive team environment by learning and adopting best practices.
- Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

**_Ownership_**
- In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
- Supports escalation of issues to appropriate owner.

**Qualifications**:
**Qualifications**

**Required Qualifications**:

- High School Diploma or equivalent AND industry experience in a datacenter or other critical environment facility,
- OR industry experience and college course work
- This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
- This role requires proficiency in written, reading, and conversational French

**_ Background Check Requirements:_**

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include