Senior Specialist Technical Support

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our

continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarters in Brignais (Lyon), France. We are proud to be part of the Acuity Brands family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.

We are presently recruiting a **Technical Support Engineer** for the United Kingdom and Ireland, to support the product-lines success by providing both technical support & Training to customers in order to increase our Sales in the defined area.

He will work in collaboration with the European Technical Support & training team, the UK Sales Team, & the Product Management team.

Date of hiring: ASAP

Immediate Supervisor: Customer Experience Director and functional link with the Director of Sales - UK & Ireland

**What will you do?**

**Technical Support & Training**
- Respond to technical questions from customers pertaining to the use of Distech Controls controllers and control systems network management software in a problem-solving context and ensure that customers receive necessary support to solve their problems in a timely fashion.
- Diagnose and resolve problems remotely (on-line or phone) - Provide field support, if required.
- Keep up to date with the latest technologies and products in the field related to the Distech controls product line and industry.
- Provide Training on Distech Controls products in United Kingdom.
- Contribute to enhance the training content and training material.
- With Sales, contribute to manage workshops to new or existing customers focusing on the new product lines and the overall product offering.
- Establish productive, professional relationships with key personnel in assigned customer accounts.

**Input for Product Management**
- Internally, proactively assess, clarify, and validate customer needs for assigned product lines on an ongoing basis. Identify & prioritize product enhancement opportunities.
- Collaborate with product management by providing the perspective of the customer on the functionality of our products.
- University or College degree from an accredited institution or equivalent with relevant experience in Technical Support, HVAC or Controls.
- Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS).
- Knowledge of BACnet, LonWorks, Modbus, communication protocols.
- Knowledge of control system estimating, design, programming and engineering, specifically BACnet, Niagara Framework and LonWorks.
- Knowledge in IT / IOT technologies - HTML, OPC, SNMP, REST, and/or network management is an asset.
- Strongly oriented towards customer service satisfaction
- Proficient in English communication skills,
- Exceptional written, oral communication and presentation skills.
- Ability to multi-task and handle various priorities.
- Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines.
- Experience and/or qualification in a related domain as a trainer is an asset.

**Job Requirements and Working Conditions**
- This position requires regular travels within the UK, Ireland and France. The employee must hold a valid passport.
- This position requires the employee to maintain a home-based office in UK.

**Compensation**
- Salary to be defined according to experience.
- Bonus Plan
- Car Allowance
- Social insurances as per employee’s local market conditions

**Why work for Distech Controls?**
- Dynamic workplace and fast-growing international company.
- Competitive salary and extensive benefits.
- Continuous professional development program.