Director Financial Institutions Integration, Client

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director Financial Institutions Integration, Client Services enablement

Role

Director, Financial Institutions (FI) Integration and Partnerships is a key leadership role in the Segment function within Strategy, Integration and Product Development in D&S. Segments provide the strategic direction for vision, products and capabilities to meet market, competitive, and client partner needs and act as a customer-first steward for our business.

In this role, you will be responsible for driving Financial Institutions Integration and Partnership strategy forward, by consistently innovating, problem solving, and partnering across business lines.

This role will be responsible for the Dynamic Yield (DY) success on existing and new customers supporting DY delivery, go-to-market strategy, product management, sales enablement, and coordination, tracking against identified customers’ performance KPIs, as well as guaranteeing license renewals, partner relationships in collaboration with other business lines. This role will begin with particular focus on supporting the Client Services team in the delivery of DY services and implementation of the solution.

Key Responsibilities

1) Client Services support
- Support the roll out of DY solution with new and existing customers collaborating with local Client Services delivery team
- Coordinate, prioritize, and support customer-facing discussions with Mastercard customer-facing teams
- Support in negotiate, execute and manage end-to-end DY proposition and implementation, ensuring global linkage of resources and information sharing
- Provide DY expertise and advice to internal and external stakeholders to implement DY initiatives that drive optimal returns and results
- Identification of client’s pain points, root causes and potential solutions
- Evidence strategic value and strong ROI through DY initiatives
- Enable knowledge sharing, best practices, lesson learned,that enable DY implementation and delivery continuous improvement
- Support in managing projects, P&L and end-to-end executions in a timely manner
- Support the delivery of complex DY projects and multiple internal and external stakeholders across different functions

2) Dynamic Yield Services packaging
- Build DY bundle with existing MA service lines (consulting, labs, marketing, data & analytics) and practices
- Package new solutions that drive in a consistent way DY GTM strategy (i.e., co-brand, 1:many, MS performance engine )
- Support product teams in the definition of solution implementation roadmap
- Build sales and delivery collaterals that enable the DY Services value proposition (implementation delivery models, capacity plans, pricing,)
- Build business cases and guarantee P&L consistency for DY Services product bundles/packages
- Provide inputs for DY product evolution by through benchmark, customers feedback and market insights

3) Support D&S Sales in selling DY solution for the FI segment
- Participate and support business development initiatives to win new DY projects on the FI segment
- Provide DY delivery expertise to assist in crafting customer value propositions working with Marketing and Sales Teams
- Identifying cross selling and upselling opportunities on existing customers
- Support DY Customer Success team on software renewals
- Together with existing team, support DY FI growth strategy on existing and new customers and execute against that strategy
- Working with Mastercard D&S sales and account managers and clients to identify new business opportunities, communicate opportunity areas to key clients, ensure alignment among stakeholders and manage dependencies

4) Manage DY Delivery operations
- Track DY related project performance within FI segment
- Salesforce management
- Develop and support delivery enablement / training, blueprints and requirements to ensure consistent and scalable execution
- Support on pricing definition and implementation

5) Develop and manage the framework for delivery partner relationships in alignment with the FI segment strategy

Required Skills and Experience
- Strong marketing knowledge and understanding of marketing fundamentals. Ability to lead, assess and drive digital marketing solutions with clients
- A successful infl