End User Services

il y a 6 jours

Paris, France UST Global Temps plein

1 Opening
- Paris

**Role description**:
**End User Services (EUS) Specialist**

**Paris - onsite with some travel as per business needs/ request**

**3-6 Month Fixed-Term Contract**

**Based onsite in Paris -France**

**_May require shift rotations or occasional on-call support based on business needs_**.

We are looking for an experienced End User Services (EUS) Specialist to join our CIS Practice who provide high-quality, hands-on IT support to our customers onsite in Paris. You’ll manage the full lifecycle of devices, support day-to-day IT needs, troubleshoot issues, and help drive service improvements across the business.

**The Role**:

- Provide Level 1 and 2 support for desktops, laptops, mobile devices, and peripherals.
- Manage hardware lifecycle activities (Install, Move, Add, Change, Dispose).
- Deliver walk-in IT support at our Tech Bar and handle VIP support requests.
- Troubleshoot software issues across Microsoft 365, Windows 10/11, and remote access tools (VPN).
- Support incident and service request management through ServiceNow (or similar).
- Set up new hires and offboard departing employees (IT onboarding/offboarding tasks).
- Support meeting room technology (Zoom, Microsoft Teams, Cisco Webex).
- Maintain accurate asset records and compliance with hardware/software standards.
- Help with critical incident resolution (P1/P0) and contribute to problem-solving processes.
- Promote IT best practices and digital adoption across the business.
- Update knowledge bases and standard operating procedures.

**What You’ll Bring**:

- Minimum of 3-5 years’ experience in IT Support, Desktop Support, or Helpdesk roles.
- Hands-on skills with Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.
- Familiarity with ITSM tools like ServiceNow, Remedy, or similar.
- Good understanding of ITIL practices (Incident, Problem, Change Management).
- Strong troubleshooting, communication, and customer service skills.
- Basic understanding of networking, infrastructure, and security principles.
- Ability to provide IT Support in both French and English

**Preferred Certifications**:

- ITIL Foundation
- Microsoft Certified: Modern Desktop Administrator Associate
- CompTIA A+ / Network+
- Automation/scripting knowledge (PowerShell, Python) is a plus

**#UST**

**Skills**:
It Support,Servicenow,End User Support

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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