End User Support
il y a 5 jours
We at DeRisk Technologies are looking to hire an End User Support Engineer L1 to be part of of a project to provide onsite support for end user devices and H&F support for infrastructure
High level details:
- Support Type: L1 EUC Dispatch.
- BGV: Standard BGV
- Contract Duration: 3 years
- Go live date : ASAP
- Language Proficiency: Bilingual (Local + English).
- should be proficient in local language as well as English.
- locations required are**:16 Cours Albert 1er 75008 ParisFrance **and **124, Boulevard Haussmann, Paris,75008**
Engineer should be to to provide technical assistance to our clients. will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, should have a problem-solving attitude along with the ability to give clear technical instructions. should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
**Responsibilities**:
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
**Requirements**:
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
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