IT End User Support Expert

il y a 1 semaine

Paris, Île-de-France HCLTech Temps plein

Join HCLTech "Certified Global Top Employer 2025"

HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking an IT End User Support Expert to join our IT team in Paris (75).

Responsibilities:

  • Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
  • Record and process requests using ticketing tools, escalate to level 2 teams as needed
  • Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
  • Troubleshoot and install equipment, contribute to maintenance interventions
  • Administer user accounts for relevant tools
  • Manage and track requests via ticketing tools
  • Oversee telephony management and escalate to third-party operators when necessary

Job requirements

- MS Windows

- Office Suite (Exchange Online, OneDrive, O365)

- DNS

- TCP/IP

- Telephony TOIP

- MS Windows Server

- Active Directory

- Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

- Experience in equipment management and stock tracking

- Ability to work in a support and maintenance environment

- Familiarity with ticketing tools and escalation processes

- Strong troubleshooting and installation skills

- Experience in user account administration

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Job Types: Full-time, Permanent

Application Question(s):

  • We must fill this position urgently. Can you start immediately?
  • Are you legally authorized to work in France?

Language:

  • fluent French and English (Required)

License/Certification:

  • French ID card or French Passport (Required)

Work Location: In person

  • IT Technical Support

    il y a 12 heures

    Paris, Île-de-France Infosys Temps plein

    Job Title:IT Desktop Support EngineerLocation:137 Rue du Faubourg du Temple, 75010 Paris, FranceDuration:12-Month Contract (Extendable)Job Type:Onsite | Monday to FridaySalary:3300 Euros per monthLanguage Requirement:Fluent in English and FrenchJob Summary:We are seeking an experienced IT Desktop / End User Support Engineer to deliver high-quality technical...

  • IT Desktop Support

    il y a 4 jours

    Paris, Île-de-France Infosys Temps plein

    Job Title:IT Desktop Support EngineerLocation:137 Rue du Faubourg du Temple, 75010 Paris, FranceDuration:12-Month Contract (Extendable)Job Type:Onsite | Monday to FridayContract Type:EOR (Employer of Record)Salary:2800 Euros per monthLanguage Requirement:Fluent in English and FrenchJob Summary:We are seeking an experienced IT Desktop / End User Support...

  • Responsable IT User Support

    il y a 1 semaine

    Paris, Île-de-France Ethnol-consulting Temps plein

    À propos du posteVous encadrez le service support utilisateurs pour répondre aux incidents et demandes provenant du siègeainsi que de l'ensemble des boutiques EUROPE/Middle East.Dans votre équipe : Helpdesk On-site support Workplace engineerVos responsabilités & périmètre : Vous gérez les activités IT suivantes avec votre équipe pour...

  • expert support reseau et securite

    il y a 4 jours

    Paris, Île-de-France PROPULSE IT Temps plein

    PROPULSE IT accompagne ses clients grands comptes et PME dans la mise en œuvre des projets It et digitaux.PROPULSE IT est un réseau de consultants à forte valeur ajoutée, complètement associé à notre démarche qualité de suivi des besoins et projets de nos clients.A ce jour, le réseau de freelance PROPULSE IT comporte plus de 18000 consultants sur...

  • End User Computing Engineer

    il y a 6 jours

    Paris, Île-de-France Qube Research & Technologies Temps plein

    QRT is a global quantitative and systematic investment manager, operating in various liquid asset classes worldwide. The company uses a technology and data-driven approach to investing. By combining data, research, technology, and trading expertise, QRT adopts a collaborative mindset to address complex challenges. Our culture of innovation aims to achieve...

  • IT Support Front Office Trading

    il y a 4 jours

    Paris, Île-de-France Talan Temps plein

    With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We're proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful: Positive...

  • EXPERT SUPPORT RESEAU ET SECURITE

    il y a 6 jours

    Paris, Île-de-France PROPULSE IT Temps plein

    PROPULSE IT recherche un consultant Expert Reseau et scurité pour intégrer une équipe Run sur un périmètre réseau LAN : Administration technique et supportCoordination de taches Run quotidiennes de l'équipeContribution à l'amélioration des procédures et processus Run existants dans le domaine des réseaux et sécurité LAN DatacenterLes...

  • IT Helpdesk Manager H/F

    il y a 2 semaines

    Paris, Île-de-France The Independents Temps plein

    Company DescriptionCreated in 2017, The Independents is an entrepreneur-driven community of industry-leading experts, delivering global, connected solutions for luxury, fashion and lifestyle businesses to become culture brands. The Independents brings together a unique, future-fit ecosystem of services for ambitious businesses who seek to impact global...

  • Responsable Support IT

    il y a 6 jours

    Paris, Île-de-France DCS EASYWARE Temps plein

    Dans le cadre du renforcement des équipes IT d'un environnement international retail / luxe, nous recherchons un(e) Responsable Support IT & Workplace Europe. Vous interviendrez sur le pilotage du service support pour le siège et l'ensemble des boutiques Europe / Middle East, en lien étroit avec les équipes internes et partenaires.MissionsRattaché(e) à...

  • Team Lead France IT Support

    il y a 10 heures

    Paris, Île-de-France Imerys Temps plein

    The CompanyImerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable...