IT End User Support Expert

il y a 2 semaines

Paris, Île-de-France HCLTech Temps plein

Join HCLTech "Certified Global Top Employer 2025"

HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking an IT End User Support Expert to join our IT team in Paris (75).

Responsibilities:

  • Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
  • Record and process requests using ticketing tools, escalate to level 2 teams as needed
  • Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
  • Troubleshoot and install equipment, contribute to maintenance interventions
  • Administer user accounts for relevant tools
  • Manage and track requests via ticketing tools
  • Oversee telephony management and escalate to third-party operators when necessary

Job requirements

- MS Windows

- Office Suite (Exchange Online, OneDrive, O365)

- DNS

- TCP/IP

- Telephony TOIP

- MS Windows Server

- Active Directory

- Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.

- Experience in equipment management and stock tracking

- Ability to work in a support and maintenance environment

- Familiarity with ticketing tools and escalation processes

- Strong troubleshooting and installation skills

- Experience in user account administration

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Job Types: Full-time, Permanent

Application Question(s):

  • We must fill this position urgently. Can you start immediately?
  • Are you legally authorized to work in France?

Language:

  • fluent French and English (Required)

License/Certification:

  • French ID card or French Passport (Required)

Work Location: In person

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