Cloud Solution Architect

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

We are looking for a Cloud Solution Architect (CSA), specializing in App Innovation who is passionate about driving our customers’ DevOps transformation across their on premises estate as well as on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Gather customer insights to map solutions and services with customer business outcomes. Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
- Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property IP).
- Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness. Contribute to customer satisfaction by providing a positive customer experience.
- Identify opportunities to expand and accelerate cloud consumption, drive business results, and help customers get value from their Microsoft investments in alignment with the Customer Success Account Management team or other Account team members.
- Identify issues and advises customers to operate and optimize performance in accordance with Microsoft best practices and resolve customer blockers to accelerate consumption by leveraging technical expertise and knowledge of Microsoft solutions, escalate to support and engineering as appropriate.
- Share ideas, insights, and strategic technical input with technical teams and internal communities. Participate in external technical community events and generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes.
- Drives opportunities for IP reuse, best practice sharing, and consumption acceleration as well as obtain relevant accreditations and certifications.

**Qualifications**:
**Required Qualifications**:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
- French and English speaking required
- French Citizenship required
- Experience working in a customer-facing role (e.g., internal and/or external)
- Experience working on technical projects

**Preferred Qualifications**:

- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
- Technical experience and knowledge in Enterprise-scale, technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Proficient in.Net, Java, JavaScript/Node.js or Python development languages and related frameworks