Customer Success Manager
il y a 14 heures
Critères de l'offre
Description du poste
Build and foster relationships with customers at senior level to identify business opportunities and resolve issues
Share success stories to build the SecuTix brand awareness with support of the marketing and communications teams, and spread internally to learn about best practices
Leverage on different SecuTix management level to increase customer intimacy
Enable Sales and Professional Services on cross-sell and up-sell opportunities
Drive and secure the renewal process in collaboration with the account team
Develop and prioritize a customer contact strategy with clear touch points and engagement methods
Evaluate customer platform usage maturity
Provide SecuTix 360° program/release management best practices
Promote awareness and drive utilisation of the latest SecuTix 360° innovations by articulating business or operational value proposal
Evaluate how customers manage their SecuTix investment & identify efficiency and effectiveness gains (processes & tools)
Increase the ROI customers get from SecuTix
Customer satisfaction
Description du profil
Proven work experience as a Customer Success Manager in an IT service company
Experience in the Sport Industry
Hands on experience with SaaS ticketing and/or a CRM/Marketing Cloud solutions
History of success as a consultant, business development, technical account management, or equivalent
Proven track record of establishing yourself as a trusted advisor to customers
Ability to build and maintain excellent long-term relationships with customers and colleagues
Must be able to take complex customer concepts and articulate them to an audience of varying perception levels
Demonstrable skills and experience in mediation, negotiation, presentation and conflict resolution
Fluent in French
Salaire et avantages
A stimulating and professional working environment in a dynamic team with extensive expertise
Exciting projects using the latest technologies
Flat organisational hierarchies and cross-functional teamwork
Close contact with customers in a creative industry
A supportive culture with excellent opportunities for professional and personal training and development
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