Sales Supp. Specialist-customer Support
il y a 1 semaine
**Sales Supp. Specialist-Customer Support M/F/d**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
SALES SUPPORT MANAGER
**Your role and responsibilities**:
Develop your career at ABB with a global team driving industry transformation for a more productive and sustainable future. At ABB, we are committed to diversity and inclusion. Together, let's get involved to maximize everyone's added value. The working model for this position is as follows: LinkedIn #hybrid The Sales Assistant provides internal and external ABB customers with administrative and commercial assistance in receiving customer orders, in coordination with other company functions, with the aim of satisfying the customer. - Ensures that orders are properly recorded right through to customer delivery, maintaining quality ser-vice and meeting deadlines. - Carries out customer orders from registration to order closure: checks all input data (sales price, margin, cost price elements, commercial information, etc.). - Monitors the entire order book, from invoicing and backlog to reminders for unpaid orders. - Informs customers and field sales and/or project manager on order follow-up and answers questions raised within his/her scope of responsibility. - Actively participates in improving the customer experience during the after-sales process. - Ensures that complaints, returns and disputes are handled within the defined deadlines. You'll be joining a young, high-performance team where you can flourish.
**Qualifications for the role**:
- Bac+ 2 with a specialization in SME-SMI Management, Business Administration, Sales Administration or equivalent.
- Fluency in English (minimum level B1)
- Good command of IT tools (office + SAP) and CRM
**More about us**:
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