Senior Account Executive Bpo, Utilities and

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Senior Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and goals with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. Your role as an Enterprise Senior Account Executive is to close net new business and retain the existing customer base to which you are assigned. You are responsible for all opportunities and accounts assigned to you which are likely to fall across various industries. This responsibility requires the direction of both pre-and post-sales support resources throughout sales campaigns and reports to a Sales Manager.

The Senior Account Executive team is responsible for all customers and opportunities across the Genesys

business. They full fill a vital role in leveraging leads provided by Marketing, handling all different kinds of sales scenarios, and ultimately closing opportunities provided to them. The Senior Account Executive’s main goal is to turn as many opportunities into closed-achieved deals as possible. Once an opportunity has been closed, the Senior Account Executive’s job is to help manage the initial phases of post -sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources - such as Technical Pre-Sales Support and Business Consultants - whose goal is to help you

close the deal.

KEY RESPONSIBILITIES:
The primary responsibilities for this role include (but are not limited to).
- Collaborate with peers and management around ways to continually improve the sales organization
- Identify customer needs and effectively understand and respond to customer objections
- Connect client’s business targets with Genesys offerings and solutions
- Negotiate and close as many sales campaigns as possible
- Guide customer and prospect corporate strategic initiatives
- Provide expertise around particular areas of interest to discuss industry best practices and

development of high-level strategies
- Retain current customer base and expand footprint through cross/up-sell opportunities
- Effectively sell a broad portfolio of products across a wide range of industries
- Assist the customer in maximizing the return of their investment with Genesys
- Be proactive in all aspects of opportunity development
- Create and expand relationships with Economic Buyer in prospect and customer accounts
- Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
- Bring net new and innovative ideas to both the internal team and the customer
- Assist in creating an environment of teamwork and continuous improvement
- Demonstrate a commitment to excellence (i.e. excellent business acumen)
- Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing

refinement

MINIMUM REQUIREMENTS:

- Minimum 8 years of professional Sales experience
- Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse

customer base, demonstrating an efficient and tenacious approach to get to the root of customer

expectations and needs.
- Superior active listening skills
- Excellent objection handling and negotiating abilities
- Excellent collaboration skills and ability to work alongside multiple team members
- Excellent time-management and organization skills
- Ability to multi-task and manage multiple streams of work simultaneously
- Ability to effectively communicate with internal stakeholders
- Highly persuasive
- Highly resourceful when need to overcome barriers and objections
- Proven record of meeting/exceeding established goals
- Ability to communicate with all levels within the customer/prospect’s or