Central Operations Manager, France

**Description**: Upway is hiring its Central Operations Manager among its Operations team in France. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience. The **Central Operations Manager** oversees all customer-facing operations—from pre-sales support to warranty management—while ensuring smooth and efficient logistics. Their mission is to deliver a best-in-class experience, scale support & logistics operations in line with business growth, and continuously improve efficiency and cost-effectiveness. They work closely with the UpCenter Operations team (particularly the UpCenter lead) to identify and implement improvements. **What you will do**: - Scale, lead and coach the team of Customer Care agents (>10 people) - Own logistics setup & routes implying FR operations : optimize costs & service level, build long-term relations with partners & explore alternatives - Deliver the best logistics and support metrics (ETA, SLA, NPS ) - Champion the customer perspective and proactively share insights with internal teams to drive improvements. - Manage relationships with suppliers, manufacturers and partners - Design, implement and improve processes to optimize customer experience and financial efficiency - Set up tools and dashboards to get an accurate view on central operations - Work closely with the France UpCenter Operations team, as well as other internal stakeholders **What you will need**: - Strong academic background in engineering, finance, business or similar - 6+ years of experience in Operations, Finance, Consulting or equivalent - Fluency in French, proficiency in English - Strong communication and leadership skills - Outstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretation - Deeply customer-centric, always striving to enhance the Upway experience - Comfort with working in a fast-paced and changing environment - Energized by change and dynamic work settings - Readiness to work on-site, we are based in Gennevilliers - Grésillons (RER C) **Benefits**: Upway operates in 5 countries in Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone. - You will receive equity shares in the form of stock options - You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities. - You’ll work in a fast paced environment, where we favor quick decision making and getting things done - You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics. **About Upway**: At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us. Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across eight countries, including France, Germany and the US. We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $65M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.