Operations Manager

**About the Role**

This role will be a part of a recently formed Direct team in France, and will be working very closely with the Eats and Grocery & Retail teams in France, the EMEA central Direct team and cross-functional counterparts worldwide.

As Operations Manager for Uber Direct in France, you will build the operations capabilities required to grow and scale our last-mile delivery business in France (for instance launching a new delivery fleet, identifying new product features and building the case for prioritizing them, designing processes for our merchants and commercial teams, building the analytical foundations to track and improve our operations). You'll be responsible for developing data-driven insights, crafting strategies, and scaling impactful and innovative business initiatives.

This is particularly important as we venture into new business opportunities that require innovative approaches to our customers happiness and growth.

**What You Will Do**

As a Uber Direct Ops Manager, be a strategic partner to the Uber Direct team, to support the growth of the France business:

- **Leverage data to deeply understand our operational performance and identify improvement areas** - Define the right KPIs to monitor the performance, understand our merchants' challenges and always look for ways to improve our operations. Build analytical frameworks, operational models and dashboards and leverage those data to convert them into actionable initiatives.
- **Build & optimize scalable processes & tools** - Design and build robust processes to optimize our operations and unit economics, as well as improve our merchants and couriers experience. Build new processes for the account management team to automate low-value tasks and enhance the impact of our team. Automate everything that can be automated. Exchange best practices with your international counterparts.
- **Support commercial teams on strategic partnerships** - Constantly seek solutions for improving the product market fit of Direct. Understand the needs of each customer segment (Food, Grocery, Retail) and be a thought partner to the Sales and Account Management team to accelerate our go-to-market. Find tactical solutions to answer unexpected merchants needs and work with international counterparts and product teams to build new features as needed.
- **Be the voice of the French market toward Product teams** - Maintain links between on-the-ground teams and our Product teams for everything we need to build on the Product front for our Direct business. Be the voice of the French market, helping to prioritize future features, and help launch all the new product features. You will also need to collaborate and lead projects involving cross-functional teams like Legal, Employment, Comms, ComOps, etc

**What You Will Need**
- Min 3 years of experience in Startup, Consulting, Operations, Logistics or other relevant experience
- Analytical & critical thinking and experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances and effectively communicating across a complementary team
- Business acumen, ability to seize and prioritize opportunities based on feasibility and potential
- High adaptability to change and ability to execute quickly. Able to pivot from long-term thinking to immediate action tactical response
- Entrepreneurial mindset and pro-activity, ability to own end-to-end projects from strategic thinking to actually getting things done
- Excellent Excel skills
- Full proficiency in English and French
- Experience with SQL is a plus, or comfortable learning and using new software tools
- Industry knowledge in the on-demand / same-day delivery space