Regional Operations Manager, France
il y a 2 jours
Central Operations Manager, FranceDepartment: OperationsEmployment Type: Full TimeLocation: ParisReporting To: France General ManagerCompensation: €60,000 - €80,000 / yearDescriptionUpway is hiring its Central Operations Manager among its Operations team in France. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.The Central Operations Manager oversees all customer-facing operations—from pre-sales support to warranty management—while ensuring smooth and efficient logistics. Their mission is to deliver a best-in-class experience, scale support & logistics operations in line with business growth, and continuously improve efficiency and cost-effectiveness. They work closely with the UpCenter Operations team (particularly the UpCenter lead) to identify and implement improvements.What you will doScale, lead and coach the team of Customer Care agents (>10 people)Own logistics setup & routes implying FR operations : optimize costs & service level, build long-term relations with partners & explore alternativesDeliver the best logistics and support metrics (ETA, SLA, NPS…)Champion the customer perspective and proactively share insights with internal teams to drive improvements.Manage relationships with suppliers, manufacturers and partnersDesign, implement and improve processes to optimize customer experience and financial efficiencySet up tools and dashboards to get an accurate view on central operationsWork closely with the France UpCenter Operations team, as well as other internal stakeholdersWhat you will needStrong academic background in engineering, finance, business or similar6+ years of experience in Operations, Finance, Consulting or equivalentFluency in French, proficiency in EnglishStrong communication and leadership skillsOutstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretationDeeply customer-centric, always striving to enhance the Upway experienceComfort with working in a fast-paced and changing environmentEnergized by change and dynamic work settingsReadiness to work on-site, we are based in Gennevilliers - Grésillons (RER C)BenefitsUpway operates in 5 countries in Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.You will receive equity shares in the form of stock optionsYou will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.You’ll work in a fast paced environment, where we favor quick decision making and getting things doneYou’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics. #J-18808-Ljbffr
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Regional Operations Manager, France
il y a 2 jours
Paris, France Upway Temps pleinRegional Operations Manager, France & Southern Europe Upway is hiring its Regional Operations Manager for its Operations team in France (& Southern Europe). The Operations team’s role is to create the largest and highest-quality e‑bike offering for Upway shoppers, by sourcing the best e‑bikes, refurbishing them and delivering them to their new owner in...
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