Head Deputy Axis IT Ops

Job Description
- Head Deputy Axis IT Ops (H/F)

**Technical Manager
- Payment Acceptance Platform Operations**

In-Store Acceptance /AXIS platform

The Worldline Group and more particularly, its Global Business line, Merchant Services, is looking for an experienced Platform Lead with minimum 7 years’ experience in similar activities.

Axis is a 10Bn transactions processing platform in 2024 complying with all international and European standards ins security, data protection and Business continuity.

The AXIS platform is hosted in a private hybrid cloud and operated in an infrastructure as a code and as a service, sharing roles and responsibilities with the Worldline Group Hybrid Cloud providers Worldline Merchant Services Shared Services, Worldline Merchant Services In person payment R&D and other Worldline Group internal service provider to AXIS.

**Key Responsibilities**:
**1. Platform Operations Management**:

- Ensure the smooth and uninterrupted operation of the payment platform, maintaining high availability and performance.
- Scope
- Pre-production and production platform
- Peripheral components delivering services to the platform management and or necessary to the platform operations
- Business Monitoring (Grafana, Grafeit, Kafka, Loki)
- Log management
- Terminal Management System
- File exchange system ( SFTP)
- Network management ( network CMDB, customers network management)
- Applicative Loadbalancers management
- Control-M workload management system ( settlement files and reporting)
- Chains management optimization (creation, capacity management)
- Oversee day-to-day platform activities, including monitoring, troubleshooting, and incident resolution.

**2. Support and Incident Management**:

- Act as the primary escalation point for support teams and manage critical incidents effectively.
- Implement processes for incident prevention, root cause analysis, and continuous improvement.
- Coordinate on-duty activities to guarantee 24/7 support coverage.

3. **Collaboration with Cloud and Service Providers**:

- Work closely with the cloud service provider to manage resources, ensure compliance, and optimize costs.
- Act as a liaison between the internal engineering teams and external vendors or service providers.
- Negotiate service level agreements (SLAs) and ensure adherence to agreed-upon performance metrics.

4. **Stakeholder Engagement**:

- Collaborate with internal teams (e.g., development, security, and operations) to align on business and technical priorities.
- Communicate platform updates, challenges, and achievements to senior management and other stakeholders.

**5. Run and Continuous Improvement**:

- Establish and monitor KPIs related to platform performance, scalability, and reliability.
- Drive automation initiatives to streamline repetitive tasks and improve operational efficiency.
- Develop strategies to reduce downtime, enhance scalability, and ensure the platform meets business needs.

6. **Documentation and Reporting**:

- Maintain comprehensive documentation of processes, incidents, and platform configurations.
- Provide regular reports on platform health, incident trends, and operational challenges.

**Skills and Qualifications**:
**Technical Expertise**:

- **Operating Systems**:

- Advanced knowledge of Linux/Unix systems (e.g., shell scripting, performance tuning, system diagnostics).
- **Cloud Platforms**:

- Hands-on experience with compute, storage, networking, IAM, etc.).
- **Monitoring and Observability Tools**:

- **CI/CD Pipelines**:

- Experience with automation tools like Jenkins, GitLab CI/CD, or similar.
- **Infrastructure-as-Code (IaC)**:

- Proficiency in Terraform, Ansible, Foreman, Puppet or CloudFormation for managing infrastructure.
- Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
- **Databases**:

- Knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis).
- **Networking**:

- Understanding of networking concepts, including DNS, firewalls, load balancers, and VPNs.
- **Security**:

- Familiarity with security best practices, including vulnerability scanning, patch management, and identity access management.
- Experience in implementing compliance standards like PCI-DSS ( access management, GGO and authentication tools )
- **On-Call Experience**:

- Familiarity with on-duty processes, including managing rotating schedules and handling urgent escalations.

**Required Job related Experience**:

- Minimum 7 years of experience in technical operations or platform management, preferably in fintech or payment platforms.
- Minimum 5 years experiences in multi
- functions teams management with plus 15 persons
- Proven track record of managing relationships with cloud providers and third-party vendors.
- Deep knowledge of cloud platforms and payment system architectures.
- Experience in infrastructure management, monitoring tools, and DevOps practices.