Mgr, Professional Services Region

Job Summary

As Regional Professional Services Manager you will lead and grow all aspects of NetApp’s field operations organization for a defined sales region. As a key member of the Area Management team, you contribute and support growth of the field organization, ensuring that it remains extremely focused on understanding and meeting Enterprise customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. You work closely with the Area Director, Sales and System Engineering teams, the Global Solution Centers, and like teams in other regions or areas to drive total customer satisfaction, services business enhancements and growth, as well as financial management of the services business. This position requires a dynamic, hard-working and ambitious individual, with good oral and written communication skills. Individuals will also possess strong leadership and interpersonal skills and have experience managing and growing a professional services consulting practice.

**Essential Functions**:
Manage a two-tiered organization that delivers NetApp solutions (Services and Consulting). This includes working closely with NetApp Sales and Software Engineer groups, and Project Management and Consulting resources, to deliver services and develop business within the Area.
Meet sales and services targets.
Track and manage customer satisfaction, including addressing areas of concern.
Manage the field support of the NetApp installed base within the Region in close linkage with NetApp Global Support Centers.
Act as the Regional Senior resource for all customer-facing meetings.
Drive local and corporate best practices throughout the regional team to ensure consistent, high quality and repeatable solutions.
Participate in the planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition.
Track and forecast financial targets and provide reporting and submission of financial data to support corporate actions.
Support and challenge the Partner echo system in the area.
Evangelize the National Global Services offering across the Regional team, leveraging a consistent message and method for planning and delivery.
Lead and/or contribute to the revisions of presentation materials for both Corporate and Regional specific documents.
Work with Corporate groups on enhancements of deliverables, processes, and operations solutions.
Support all escalations in the Region.

Job Requirements

Broad exposure to a variety of technologies/concepts and management experience in a distributed environment.
Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills.
Proven ability to manage the financial elements that make up the Area.
Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice.
Senior management experience with consulting business management, SAN and NAS storage, UNIX and NT solutions, and backup solutions is critical.
Experience in partner management, operations, and project management.
Recurring review of delivery documents.

**Reporting requirements include**: weekly performance reports to sales peers, monthly forecast of revenue recognition (commits and upside), and monthly business reviews (both direct team and sales reports).

Education

A minimum of 8 years of experience in a field based senior services management position with a minimum of 10 direct staff is required. Total should be at least 10 years of related experience preferred.
Must have experience supporting an Enterprise customer base.
A Bachelor’s Degree or master’s degree in a technical or business discipline is required.