Professional Services Manager

il y a 6 jours

Paris, France ELCA Temps plein

SecuTix Paris is looking for a new Professional Services Manager.

You will join an onboarding team whose mission is to deploy and configure our ticketing and CRM solution, to support our customers in change management and to foster the adoption of our solution.

**In this role**:

- Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
- Ensure that projects are delivered on-time, within scope, quality and budget
- Coordinate internal resources and third parties/partners for the flawless execution of projects
- Organize and lead business and technical workshops
- Organize and lead steering committees
- Train customers to use our solution
- Report and escalate to management as needed
- Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required
- Involvement in presales activities (demonstration, functional requirements analysis,)

**What we offer**:

- A stimulating and professional working environment in a dynamic team with extensive expertise
- Exciting projects using the latest technologies
- Flat organizational hierarchies and cross-functional teamwork
- Close contact with customers in a creative industry
- A supportive culture with excellent opportunities for professional and personal training and development

**About your profile**:

- At least 7 years’ experience as Project Manager in an IT service company
- Familiar with SaaS solution or experience in operating a ticketing system for a live entertainment/leisure organization
- Interpersonal and leadership skills
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Agility, a strong sense of commitment and the discipline to focus
- An ability to work well under pressure
- IT skills (hardware, development & API)
- PMP certification or similar
- Languages: French (fluent) and English (intermediate)

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