Customer Success Manager

**Who We Are**:
**Vialytics** is revolutionizing how cities manage road infrastructure. Our intelligent road management system, combining AI-powered software with a simple smartphone, helps municipalities plan and maintain their roads efficiently.

Since 2021, we’ve rapidly scaled across Europe and the U.S., empowering over 600 municipalities in 7 countries. Backed by a $10M Series A, we’re growing fast—and **France is our new big frontier.**

Vialytics is a fast-growing scale-up transforming road maintenance with AI-powered solutions. Our smartphone-based system helps cities detect road damage and make smarter infrastructure decisions. With 170+ partner municipalities and rapid growth in France, we're looking for a **Customer Success Manager to support our growth journey.**

**Your Key Responsibilities**:
On a given day, as a **Customer Success Manager**, you will:

- Own the full customer journey: onboarding, adoption, renewals, and upsells
- Build strong relationships with municipal clients and ensure high satisfaction
- Act as trusted advisor and problem-solver for your accounts
- Collect product feedback and help improve CS processes
- Collaborate with Sales and the German and French CS team
- Represent vialytics at smart city events and conferences

**We would be the perfect match if you**:

- Embrace our values: open-minded, appreciative, and up for it
- 2-3 years in Customer Success / Account Management in Software as a Service (SaaS) or at least Start-up or Scale-up Environment
- Strong communication, client-facing, and problem-solving skills
- Experience in public sector or smart city tech (B2G) is a plus
- Proactive mindset with a hands-on approach, comfortable with frequent travel and on-site client meetings, you have your category B driving licence
- Fluent in French (C2) and professional level in English (B2+)

**Your Hiring Journey**:
**1. Kickoff Chat**: Friendly virtual chat with Kim (People & Operations Manager), to explore practical aspects and get a feel for our culture and the opportunity.

**2. Showcase Your Skills (45 mins)**: Meet Birgit, our Vice President Customer Success global & Sales Europe, and Kim, People and Operations Manager, for a session where you will present a practical case to demonstrate your Customer Success skills.

**3. Team Meet**: A chance to meet the team either virtually or in person, based on availability.

**What We Offer**:

- **Competitive compensation** : €43,000-€50,000 / year fixed and additional performance-based compensation
- **Top-tier equipment & tools** : MacBook, iPhone, AirPods, plus access to Google Workspace, Notion, Slack, Salesforce, Aircall, and Microsoft 365
- **A dynamic and multicultural scale-up environment** : 10+ nationalities, flat hierarchy, and real impact from day one
- **Flexible working options** : Hybrid or remote from Nantes, with travel for meetings, events, and training
- **Perks & benefits** : Meal vouchers via Swile (€10/day, 50% covered), 50% public transport reimbursement, €1500/year training budget
- **Personal growth** : Hands-on experience in the B2G sales world (public sector, tenders, municipalities)
- **Offsites & Events**: Regular in-person team gatherings and company-wide meetups

Please hand in your **CV in English** language

Thank you very much.
- Vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._