Customer Support Specialist
il y a 2 semaines
**PLEASE NOTE, THIS INTERNSHIP IS MAINLY IN FRENCH. ONLY APPLY IF YOU SPEAK FRENCH FLUENTLY. THANK YOU**
We're looking for a Customer Support Specialist Intern to join Beamy's tech team for a 5-6 month internship. You'll provide functional and technical support for users of the Beamy solution, both for internal teams and external customers. You'll be responsible for resolving incoming requests, while ensuring user satisfaction and process efficiency.
**MISSIONS**:
- Follow up requests and ensure that they are processed within the required timeframes. If necessary, forward requests to the relevant departments or teams.
- Taking the initiative to handle outgoing calls and organising meetings with users (internal or external) to clarify or expand on certain points related to requests or incidents.
- Provide regular reporting on support activities, including volumes of requests handled, the main incidents encountered, as well as recommendations for improvement.
- Ensuring user satisfaction by complying with Service Level Agreements (SLAs) and maintaining a high level of Customer Satisfaction (CSAT).
**WHO WE'RE LOOKING FOR**:
- Currently pursuing a Master degree
- Eager to learn and grow in a startup environment
- Basic understanding of data and IT environment
- English speaking & writing
**WHAT YOU'LL LEARN**:
- Hands-on experience with functional support
- Understanding of Saas governance
- Real-world experience with a high quality of services for a Saas editor
- Exposure to both software and data engineering challenges
- Startup culture and product development lifecycle
**BEAMY'S OFFER**:
- ** Duration**: 5-6 months internship
- ** Compensation**: 1300€ to 1500€ per month
- ** Mentorship**: Direct guidance from experienced Customer Success
- ** Real Impact**: Work on day to day support and contribute to the company's growth
- ** Benefits**: Swile
**\uD83C\uDF08 Diversity, Equity, Inclusion and Belonging**
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