Service Manager

**SERVICE MANAGER**

**Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.**

At **Permobil**, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

**Position Overview**

As **Service Manager** at **Permobil France**, you will play a key role in shaping our service network to deliver world-class technical support. This is a unique opportunity to define processes, foster collaboration, and drive change as Permobil France elevates its service standards and business performance.
This is a strategic, field-based, and collaborative role. As Service Manager at Permobil, you will influence and coordinate our network of technicians and work closely with teams across France and the EMEA region.

**Key Responsibilities**:

- Establish, develop, and manage a national service network composed of mobile service technicians,
- Collaborate with central EMEA colleagues to define and implement service processes, standards, and KPIs that ensure technical excellence and long-term profitability,
- Lead the introduction of new ways of working, driving change management initiatives in close coordination with local and regional teams,
- Act as the primary point of contact for all service-related matters in France, ensuring seamless communication between local colleagues, the EMEA region, and technicians,
- Monitor and continuously improve service delivery to maximize user satisfaction and uphold Permobil’s brand reputation,
- Analyze service network performance and identify areas for operational improvement and cost-effectiveness,
- Support business area strategy and objectives for Permobil France, ensuring alignment with broader EMEA goals,
- Represent the service function in cross-functional projects and collaborate with Sales, Operations, and Customer Support to achieve shared success,
- Serve as a role model for Permobil values, fostering a collaborative and positive culture throughout times of change.

**Qualifications**:

- Bachelor’s degree (or equivalent experience) in engineering, business, or a related field,
- Proven experience in service management, technical operations, or network development - ideally within healthcare, mobility, or technical product sectors,
- Strong track record of building and optimizing service networks and processes,
- Excellent organizational, analytical, and problem-solving skills.,
- Demonstrated ability to drive and communicate change in a dynamic environment,
- Fluent in French and English (written and spoken); other European languages are a plus.

**Who you are**

You are a strong communicator with excellent interpersonal skills, comfortable working with diverse teams and external partners across different regions. You thrive in a collaborative environment and bring a customer
- and results-oriented mindset to everything you do. With a passion for technical excellence and a focus on user satisfaction, you take pride in delivering high-quality outcomes. You’re flexible and open to travel within France and occasionally abroad to support business needs and build strong relationships on the ground.

**Why is Permobil the next step for you?**
- **You’ll make a difference. Every day.**
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.
- ** You’ll make your mark as part of our future.**
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
- ** You’ll feel welcome from day one.**
We’re known for being great colleagues, who are collaborative, fun and cutting-edge. Everyone at Permobil cares as much as you do about making a positive difference.

**Application Process**

**_ Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers._**

**More about Permobil**

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning