Head of Clients Operations

Company Description Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers, power aggregators or energy suppliers. Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy. Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward **Job Description**: We are currently seeking a Head of Clients Operations to join our team and be responsible for the deployment of our solutions to our clients, as well as customer support and data quality. This role also includes managing the "Clients Operations" team You will be a pillar of the company, constantly liaising between our tech team, our product manager and our clients and commercials. **Responsibilities**: - Manage the deployment of solutions to Streem Energy's clients, ensuring that projects are completed on time, within budget, and to quality requirements - Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions - Lead the Clients Operations team, ensuring recruitment, ongoing training and professional growth, and ensuring the team is aligned with the company's objectives - Work closely with the engineering team to ensure the quality of data provided to Streem Energy's clients - Develop and implement continuous improvement strategies to enhance operational efficiency and customer service quality. Maintain good reporting of the team activities. One of Streem’s core values is to “try to get better, always” and as such we are looking for an experienced clients operations manager with a strong bias toward execution. Ensuring high quality experience to our clients at a fast pace is your day-to-day challenge **Qualifications**: - At least 6 years of experience in project management and/or customer support, ideally in the SaaS industry - Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus) - Experience in team management, with a demonstrated ability to recruit, motivate and develop a high-performing team - Excellent communication skills, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively - Ability to manage multiple projects simultaneously while adhering to deadlines and budgets - Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex dataset. Some basic knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area (being proficient in Excel/VBA, SQL, python, or other programming would be an advantage) - Strong organisational and time management skills, with a keen attention to detail Additional Information At Streem Energy, we take pride in offering a dynamic and stimulating work environment, where each team member is encouraged to bring their ideas and contributions. We do offer: - an entrepreneurial environment - an international team with many different nationalities - an already developed client base waiting for us to develop more features **Perks & Benefits** At Streem, we believe that our employees should be fairly rewarded, directly benefit from the success of the company, and enjoy an open and flexible work environment that can adapt to their personal constraints. In practice, this means: - Flexible Office. We have offices in the centre of Paris (close to Gare de Lyon to ease the commuting) with a remote work policy to best accommodate your needs. - All the tools you need. Top of the range equipment that suits your habits and ways of working. - A comprehensive healthcare insurance **Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.** **What's next ?