Customer Success Manager

il y a 4 jours

Paris e, France Drooms Temps plein

**Your tasks**:

- Manage customers’ relationship and their partners’
- Onboard customers on our platform, especially through trainings both on site and remotely
- Administer data room projects, such as the creation of users, distribution of access rights, document upload, USB archive creation
- Management and administration of structuring and blacklining projects and reports.
- Execute and maintain accurate document and user security
- Client Support (1st level support) on equal terms for lawyers, investment bankers etc.
- Consult and support colleagues and managers in the optimisation of processes and products
- Take part in side-projects with an Agile approach, potentially cross departmentally
- Assistance with administrative and other necessary tasks

**Your Profile**:

- Strong customer and service orientation with a desire to exceed service levels and customer expectations.
- Interest in learning new software, affinity for technology
- Structured, detail oriented and well-organised operation
- Excellent interpersonal and communication skills
- Adaptable and flexible to changing work environment
- Autonomous, reliable and communicative team player
- French on a native level, fluent English skills, another language proficiency, especially Italian, Spanish is a plus
- Real Estate industry and due diligence knowledge is a plus
- Experience in using help desk software is a plus

**Our Benefits**:
In Addition to our committed support of our employees, our diverse, fun and inclusive workplace as wll as individual on-boarding program, we offer a variety of local benefits, relocation packages and learning opportunities. The following benefits are offered to our French employees:

- Private health insurance
- Lunch voucher
- NaviGo card
- 30 days of annual leave plus bank holidays
- Flexible working hours and mobile working
- Employee health initiatives
- Long service awards
- Special leave days
- Birthday treats
- Crazy time
- After work events and annual company parties

**Contact**:
With almost 200 people hailing from 34 different countries we offer the flexibility of a midsized company coupled with the multicultural work environment of a global tech company. Despite us being spread across 11 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.

What Do We Do?

Drooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.

Drooms’ clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.

With nearly 120 employees at our main office in Frankfurt as well as 40 colleagues in our European locations, Drooms employs people hailing from 33 different nations.

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