Multinational Client Coordinator

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
Multinational
AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.
Role Summary
External broker and client facing role managing the day-to-day servicing and multinational technical support on an assigned portfolio of Tier 1, 2, and 3 Multinational programs in support of the Product Underwriters. Provides multinational technical support to Underwriters for standard programs as needed. This role supports all major Multinational lines of business.
About the role
**What you need to know**:
Coordinate the day-to-day multinational servicing activities throughout the program lifecycle on an assigned portfolio of accounts and operate as the primary multinational point of contact for internal and external stakeholders.
**Proactively manage pre-bind activities including**:
Utilizing available AIG tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding.
Promote and drive the adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
Completion of hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions ensuring 100% accuracy and in line with bound program terms.
**Proactively manage post-bind activities including**:
Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable.
Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
**Ongoing account servicing**:
Address any ad hoc mid-term enquiries including endorsements, certificate requirements or any other administrative or servicing request ensuring engagement with appropriate authority holder for approvals where required.
Provide tracking and performance information to underwriting and Multinational Client Executive for inclusion in periodic client stewardship meetings in which you would participate.
**General**:
Build strong relationships with underwriters and distribution to promote AIG Multinational.
Help support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
**What we’re looking for**:
Minimum 3 years commercial insurance experience, preferably client servicing (broker or c