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Travel Programme Specialist
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As part of the Global Business Consulting organization, the outsource practice line is one of the fastest growing organizations within that group. Aiming to provide value by executing strategic and operational travel management on behalf of our clients. The Travel Program Specialist (TPS) will be responsible for providing extensive travel operational and stakeholder management from within the client’s organization.
The TPS is responsible for the day-to-day execution of the client’s travel program and related projects. The TPS is embedded within the client network and organization to support the travel program KPIs.
**What you´ll Do on a Typical Day**:
Program Support
- Support Travel Operations and Stakeholder Management within the client environment.
- Manage escalations and travel program inquiries across the end-to-end travel program, e.g. (policy, expense, preferred supplier program, insurance etc.)
- Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.
- Support the client’s travel program, including change management, employee education on travel policy content, and communications on travel related activities to the relevant stakeholders in the organization.
- Support travel program onboarding and training activities related to new employees.
- Supports the implementation of any new travel tools and processes within traveler operations.
- Collaborates with client TMC to monitor agency performance, including customer service levels ensuring any improvement plans are implemented and managed.
Online Booking Tool Program Support
- Liaises with online support team to review online configurations and settings.
- Manages any direct relationship, administer configuration, and understand user navigational experiences.
- Provides site messaging recommendations based on program needs and communicates product upgrades, functionality enhancements and issues to users.
- Shares best practices around online adoption, providing communications and benchmark metrics and provides an ongoing online educational support to travelers/bookers.
Reporting & Data Analysis
- Generate and analyze travel reports to assess travel spend, identify trends, and recommend improvements.
- Participates as required in analysis of business reporting requirements.
Communications
- Coordinate communications and best practices in executing tactical / operational travel management activities.
**Key Accountabilities**:
- Build and maintain relationships across key travel user groups.
- Research and resolve escalated travel related issues to ensure optimum customer satisfaction.
- Build and maintain relationships with suppliers and all TMC groups that support the client.
- Promote the travel program, tools, and technology to support the clients KPI’s.
- Educate the travel users around the travel program, tools, and technology to support the clients KPI’s and enhance efficiency.
- Provide regular reporting and status updates to immediate stakeholder.
- Deliver results by operating with a sense of urgency, employing effective time management to meet agreed deadlines.
- Share best practices and insights from wider business consulting team.
**What We’re Looking For**:
- 3+ years prior experience in business travel
- Customer Service experience with focus on, process improvement and customer satisfaction
- Understanding of travel data and overall travel related processes with ability to analyze spend and trends.
- Experience in presenting travel data and providing recommendations for program improvements.
- Confident in facilitating meetings both virtually and in person with both internal and external stakeholders.
- Excellent communication skills both written and oral
- Proficient with MS office 365 suite.
- Ability to work independently.
- Fluent in English, additional language skills are an advantage.
- May be required to work some non-standard and/or flexible hours.
Location Issy-les-Moulineaux, France
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive
